James Hobbick
Tacoma,WA
Summary
Dynamic locksmith professional with extensive experience at Emerald Queen Casino, excelling in access control systems and customer service. Proven track record in enhancing client satisfaction through prompt emergency services and innovative lock solutions. Master keying expertise and strong communication skills drive successful service delivery and improved operational efficiency.And Im on portable air and walk with a cane.
Overview
11
11
years of professional experience
Work History
Key Technician
Emerald Queen Casino
01.2023 - 02.2025
- Coordinated with other departments within the organization to provide seamless service delivery and enhance overall customer experience.
- Assisted clients in emergency situations such as lockouts or lost keys, providing timely resolution of their issues while minimizing stress levels during crises.
- Established excellent rapport with clients through clear communication and exceptional customer service skills.
- Maintained up-to-date knowledge on industry trends and advances in locksmithing technology, resulting in improved service offerings.
- Used devices to open door locks without keys.
Locksmith Technician
Burdick's Security
03.2020 - 11.2022
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
- Provided exceptional customer service while addressing concerns or answering questions related to installed security products.
Shop Manager
Reliable Security and Safe
04.2014 - 12.2019
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Education
GED -
Lincoln HS
Tacoma, WA03-1978
Skills
- Access control systems
- Door hardware installation
- Lock installation proficiency
- Master keying expertise
Timeline
Key Technician
Emerald Queen Casino
01.2023 - 02.2025
Locksmith Technician
Burdick's Security
03.2020 - 11.2022
Shop Manager
Reliable Security and Safe
04.2014 - 12.2019
GED -
Lincoln HS
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