JAMES HOLBROOK
Largo,Florida
Summary
Experienced IT leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at building consensus across high-performance teams. Well-versed in database application planning, deployment and maintenance.
Overview
26
26
years of professional experience
Work History
Director of Information Technology
Florida Urology Partners
01.2021 - 09.2024
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Performed regular audits and tests of infrastructure and applications.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
- Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
- Coordinated secure system access of users to various department systems and platforms.
IT Manager
PINELLAS COUNTY EMS
01.2010 - 01.2021
- Closely collaborated with project members to identify and quickly address problems.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Supervised 5 Computer Support Specialists in providing excellent customer service to callers requiring assistance for Billing Application and Patient Care issues.
- Worked with numerous contracted and internal resources to resolve several different types of problems, improve operations and provide exceptional customer service.
- Coordinated efforts of over 25 team members engaged in several time-sensitive projects for solution development to hurdles to medical billing delivery.
Flight Operations Instructor
Frontier Airlines
04.1998 - 12.2001
Education
High School Diploma - undefined
Pinellas Park High School
Largo, FL1988
Skills
- Reporting template development
- Code validation skills
- Project Management
- Team management
- Data management
- Hardware evaluation
- Report writing
- Data analysis
- Infrastructure development
- Budget administration
- Security planning
- Planning and Coordination
- Training and Development
- Multitasking Abilities
- Critical Thinking
- Project lifecycle management
- IT Procurement
- IT risk management
- Enterprise Architecture
- Information Technology Management
- IT Strategy Alignment
- Infrastructure design
- IT service delivery
Accomplishments
- Utilized Microsoft SQL and Access to develop inventory and personnel tracking databases and reports in accordance with HIPAA regulations.
- Managed several medical billing milestones including: The conversion from HIPAA 4010 to 5010, ICD-10, and CMS regulated fractional mileage program resulting in an increase of revenue across all payor types .
Affiliations
- Member, PASS (Professional Organization for SQL Server, 2010 to Current
Bonsai Artist
I have been studying the art of bonsai since 1995. I have had the privilege of displaying several trees throughout the Southeastern United States.
Timeline
Director of Information Technology
Florida Urology Partners
01.2021 - 09.2024
IT Manager
PINELLAS COUNTY EMS
01.2010 - 01.2021
Flight Operations Instructor
Frontier Airlines
04.1998 - 12.2001
High School Diploma - undefined
Pinellas Park High School
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