James Holley
Laurel,MD
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.
- Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
- Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Responsible driver brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Overview
9
9
years of professional experience
Work History
Rideshare and Food Delivery Driver
Uber, Lyft And Door Dash
09.2015 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Listened carefully to customer special requests and applied flexibility to deliver on these requests.
- Worked closely with company support to locate and return lost items.
- Achieved 4.97 out of 5 rating for excellent service.
- Recruited 4 new drivers to earn $2,000 bonus.
Customer Service Representative, Volunteer
Habitat For Humanity
09.2014 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cleaned and prepared merchandise for sale.
- Generated revenue for the organization.
Education
Linguistics And Cultural Studies
University of Maryland Baltimore County
Catonsville, MDGeneral Studies
Howard Community College
Columbia, MDSkills
- Customer Communication
- Teamwork
- Interpersonal Skills
- Flexibility
- Conscientiousness
- Honesty/Integrity
Languages
Korean
Professional Working
Timeline
Rideshare and Food Delivery Driver
Uber, Lyft And Door Dash
09.2015 - Current
Customer Service Representative, Volunteer
Habitat For Humanity
09.2014 - 12.2014
Linguistics And Cultural Studies
University of Maryland Baltimore County
General Studies
Howard Community College
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