James Hoover
Granger,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Wissco Irrigation
South Bend , IN
05.2009 - 10.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Department Manager
Lowes Home Improvment
Mishawaka , Indiana
06.2003 - 03.2009
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
High School Diploma -
Escondido High School
Escondido, CA05-1981
Some College (No Degree) - Base Vehicle Heavy Equipment Mechanic
United States Airforce
Chanute, Illinois Skills
- Metric tracking
- Training and mentoring
- Complaint resolution
- Staffing coordination
- Exceptional telephone etiquette
- Budgeting and reporting
- Account resolution
- Exceptional interpersonal communication
- Customer-focused
- Product and service solutions
- Excellent time management skills
- Management of remote employees
- Process improvement specialist
- Skilled trainer
- Sales proficiency
- Inter-department collaboration
- Adherence to high customer service standards
- Client relations and retention
- Training and coaching
- Expertise in sales
- Skilled multi-tasker
- Focused on customer satisfaction
- Conflict resolution techniques
- Telemarketing expertise
- Training programs
- Personnel training and development
Timeline
Customer Service Manager
Wissco Irrigation
05.2009 - 10.2024
Department Manager
Lowes Home Improvment
06.2003 - 03.2009
High School Diploma -
Escondido High School
Some College (No Degree) - Base Vehicle Heavy Equipment Mechanic
United States Airforce