James Hovest
Detroit,MI
Summary
Proven track record for a positive employee experience while continually working towards development and performance. I am a huge fan of collaboration and engagement to create an experience where each employee can be their authentic self while growing within the expectations of the business.
Overview
19
19
years of professional experience
Work History
Arbitration Claims Supervisor
Farmers Insurance
Detroit, MI
03.2023 - Current
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Built talented teams of 15 claims administrators dedicated to timely and compliant resolutions.
Sub Demand Claims Supervisor
Farmers Insurance Company
Phoenix, AZ
12.2018 - 03.2023
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Worked on numerous, large-scale project initiatives
- Early change management lead to encourage early adoption such ADKAR
- Diversity and Inclusion National Lead
- Farmers Future National Lead
Catastrophe Claims Supervisor
Farmers Insurance Company
Olathe, KS
02.2006 - 12.2018
- Monitored national weather and would determine staffing needs accurately
- Assisted with all weather-related automobile events
- Led team nationally and virtually
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FL08.2005
Skills
- Engagement
- Change Management
- Claims analysis
- Customer Expectations Management
- Quality Assurance
- Team Management
- Planning and Organization
Timeline
Arbitration Claims Supervisor
Farmers Insurance
03.2023 - Current
Sub Demand Claims Supervisor
Farmers Insurance Company
12.2018 - 03.2023
Catastrophe Claims Supervisor
Farmers Insurance Company
02.2006 - 12.2018
Bachelor of Arts - Psychology
University of North Florida