James Hoyord
Iola,WI
Summary
Talented Liaison with proven track record of providing financial services to dealers while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Indirect Lending Liaison
CoVantage Credit Union
09.2019 - Current
- Developed and maintained relationships with dealers (180+), members and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Review partnerships on an annual basis to ensure strong lending practices
- Work alongside RouteOne and Dealertrack for lending services
Retail Relationship Banker
BMO Harris Bank NA
03.2018 - 09.2019
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Continually boosted branch production and revenue by 20% while consistently meeting all monthly and quarterly sales goals.
F&I Manager
Stevens Point Nissan
02.2014 - 02.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Surpassed the minimum PVR of $1,300 on a monthly basis
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
No Degree - Accounting
Mid-State Technical College
Stevens Point, WI Skills
- Client Relationships
- Serve Customer Needs
- Fraud Prevention and Detection
- Reviewing Credit Information
- Payment Negotiation
Timeline
Indirect Lending Liaison
CoVantage Credit Union
09.2019 - Current
Retail Relationship Banker
BMO Harris Bank NA
03.2018 - 09.2019
F&I Manager
Stevens Point Nissan
02.2014 - 02.2018
No Degree - Accounting
Mid-State Technical College
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