KAREN BENAVIDES-CHAVEZ
Santa Clarita,CA
Summary
Solutions-oriented and highly motivated leader with extensive experience in the financial industry. Flexible and adaptable in learning and thrives on changing team-oriented or independent environments. Builds trusting relationships with others through integrity, influence, and collaboration to achieve shared goals. Displays strong business acumen. A team player, known for customer service and effective communication. Performance-driven Vice President with over ten years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
9
9
years of professional experience
Work History
Vice President, Lending Market Leader
BANK OF AMERICA
09.2022 - 09.2023
- Led and motivated high-performing team of 15 Credit Solutions Advisors II, which drove engagement and collaboration around consumer lending and banking products
- Coached and guided team members to consistently exceed targets, which resulted in being ranked 10th in the country in overall performance within first quarter
- Collaborated with internal and external partners to ensure team success with a diverse range of residential loans, including Low-to-Moderate-Income, non-conforming and community lending programs
- Demonstrated exceptional leadership and compliance skills, which effectively mitigated risk and executed internal control tasks to maintain regulatory adherence
- Ensured effective communication to convey information both verbally and in writing to all levels of the organization and external partners and clients.
Producing Branch Manager
GUARANTEED RATE
12.2020 - 09.2022
- Managed and mentored a team of 5 mortgage loan originators fostering a collaborative environment focused on the achievement of monthly production goals
- Spearheaded branch initiatives which enhanced client satisfaction and resulted in a 50% increase in positive feedback in a 12-month period
- Led by example by maintaining a robust book of business while concurrently guiding the team to success, which created a balanced approach to business development.
Retail Sales Manager
BANK OF AMERICA
11.2014 - 12.2020
- Led a team of 5 Financial Center Officers
- Facilitated home loans for clients, catering to both homebuyers and those seeking to refinance or access their home equity
- Partnered with the Area Lending Manger to achieve sales targets, effectively manage the loan pipeline and ensure compliance with HMDA and all regulatory requirements
- Collaborated with the team to market effectively with business partners to offer loan products to clients with LMI needs to ensure CRA program performance.
Education
Bachelor of Science (BS) - Finance
California State University, Northridge (CSUN)
Skills
- Loan Origination
- Client Relationships
- Business and Commercial Lending
- Bilingual – English and Spanish
- Proficient in Microsoft Office
- Financial Acumen
- Sales and Marketing Leadership
- Approachable leader
- Performance metrics analysis
- Revenue Generation
- Relationship and Team Building
- Training and mentoring
- Regulatory Compliance
Accomplishments
- Achieved consistent recognition as top-performer at Fortune 50 company, attaining club level status every year of tenure in sales, including Pinnacle Club for several years (top 10% in the company).
- Vast knowledge of lending operations, underwriting process and regulatory compliance.
- Forward-thinking leader with the demonstrated ability to develop and execute strategies that align with business objectives and market trends.
Affiliations And Memberships
- Executive Board Member, Fostering Your Independence–Santa Clarita, CA
- Past Memberships in National Association of Hispanic Real Estate Professionals (NAHREP) and Asian Real Estate Association of America (AREAA)
Timeline
Vice President, Lending Market Leader
BANK OF AMERICA
09.2022 - 09.2023
Producing Branch Manager
GUARANTEED RATE
12.2020 - 09.2022
Retail Sales Manager
BANK OF AMERICA
11.2014 - 12.2020
Bachelor of Science (BS) - Finance
California State University, Northridge (CSUN)
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