JAMES H TUCKER JR
Johnson City,TN
Summary
Proficient in Salesforce with a strong ability to manage projects while maintaining high-quality standards. Committed to driving growth and enhancing customer satisfaction in a collaborative team environment. Ready to apply expertise in a new role to achieve organizational objectives.
Overview
10
10
years of professional experience
Work History
Estimator
B&E Collision Center
Kingsport, TN
06.2025 - Current
- Provided recommendations on ways to reduce material costs without sacrificing quality standards or safety regulations.
- Obtained bids from vendors by specifying cost and quality for customers repair on wrecked/damaged vehicles.
- Consulted with clients regarding their repair process.
- Managed vehicle repairs.
- Kept customers informed throughout the repair process.
- Inspected vehicles after repairs to ensure satisfactory before delivery.
- Communicate with insurance companies on estimates and supplements on vehicle repairs.
Intl Customer Service Sucess/Marketing
Crown Labratories
Johnson City, TN
10.2021 - 06.2025
- Processed sales orders and payments for customers, ensuring accuracy and efficiency.
- Set up new accounts to facilitate seamless transactions.
- Adapted quickly to customer needs, resolving issues promptly.
- Committed to delivering exceptional customer service in a fast-paced environment.
- Participated in ongoing training to enhance skills and knowledge.
- Demonstrated ability to manage multiple tasks with flexibility and adaptability.
- Focused on continuous learning to stay current with industry developments.
- Self-motivated, with a strong sense of personal responsibility.
Collections Representative
Citibank
Gray, TN
12.2019 - 10.2021
- Negotiated to collect balance in full.
- Processed payments on past due accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Recorded all information regarding financial status of customers.
- Handled 125 outbound and inbound calls daily with goal of collecting owed debt.
Customer Service Representative
Meade Tractor
Johnson City, TN
12.2016 - 12.2019
- Responsible for putting up inventory.
- Responsible for pulling parts from inventory.
- Assist customers on ordering the correct parts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Estimator
Elizabethton Collision Center
Elizabethton, TN
12.2015 - 04.2017
- Analyzed damaged vehicles to prepare estimates for repair work.
- Prepared parts orders to complete vehicle repairs on time and within budget.
- Analyzed and calculated estimates, parts list to make sure accurate parts was ordered within insurance guidelines.
- Uploaded pictures of damaged areas to the insurance companies.
- Handled calls from customers and insurance companies with any questions regarding vehicle repair.
Education
High School - undefined
Daniel Boone High School
Skills
- Managing Delinquent Accounts
- Persuasive Negotiations
- Collection Calls
- Customer Success
- Inspecting Vehicles
- Estimating software
- Sales Force
- Communications Strategies
- Payment Scheduling
- Debt Repayment Negotiation
- Writing Appraisals for Vehicle Damage
- Creating Estimates for Insurance Companies
- Estimate preparation
Awards
In 2024 I was nominated by other peers for the CEO Award. Out of 800 employees, i was 1 of 8 that received this award.
The way this was determined was by many factors including, teamwork, company values, work ethic and several others. Some of the examples that people sent in about me for this award I have listed below.
- Proactive
- Dedication
- Attention to detail
- Respectful
- Natural leadership- takes control when needs too.
- All for one and one for all mentality
- Supportive
- Thorough
- Remains calm under pressure.
- Accountable.
Timeline
Estimator
B&E Collision Center
06.2025 - Current
Intl Customer Service Sucess/Marketing
Crown Labratories
10.2021 - 06.2025
Collections Representative
Citibank
12.2019 - 10.2021
Customer Service Representative
Meade Tractor
12.2016 - 12.2019
Estimator
Elizabethton Collision Center
12.2015 - 04.2017
High School - undefined
Daniel Boone High School