James Hucks
Conway,SC
Summary
At Horry County Storm Water, I spearheaded operations, enhancing team productivity and customer satisfaction through strategic planning and effective staff management. Leveraging skills in complex problem-solving and employee motivation, I led my team to exceed targets, embodying a culture of excellence and achieving significant improvements in workflow efficiency.
Overview
12
12
years of professional experience
Work History
Supervisor 3
Horry County Storm Water
4401 Privetts Road Conway, SC
12.2012 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Education
High School Diploma -
Aynor High School
Aynor, South Carolina 06.2008
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
- Operations Management
- Priority management
Timeline
Supervisor 3
Horry County Storm Water
12.2012 - Current
High School Diploma -
Aynor High School