Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
Overview
23
23
years of professional experience
Work History
Sales Associate
Team Toyota of Glen Mills
Glen Mills, PA
2023.11 - Current
Conducted inventories on a regular basis to track stock levels.
Handled customer complaints in a professional manner.
Developed promotional strategies to increase sales volume.
Greeted customers and provided exceptional customer service.
Attended weekly team meetings to review performance goals and objectives.
Upsold additional items based on customer interests and needs.
Demonstrated product features and benefits for customers' needs.
Maintained up-to-date knowledge of store merchandise and policies.
Provided accurate information about products, prices and services.
Tracked sales performance metrics to identify trends in market place.
Sold various products by explaining unique features and educating customers on proper application or usage.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Built and maintained relationships with peers and upper management to drive team success.
Developed trusting relationships with customers by making personal connections.
Engaged customers in friendly, professional dialogue to determine needs.
Helped customers find specific products, answered questions, and offered product advice.
Worked with fellow sales team members to achieve group targets.
Sales Associate
LaGrange Toyota
Lagrange, GA
2006.04 - 2023.10
Same experience as detailed above.
Delivery Manager
Speed of Sound
Corydon, PA
2001.05 - 2003.07
Reviewed code changes prior to deployment in production environment for accuracy and completeness.
Monitored customer feedback throughout the product lifecycle to ensure satisfaction with delivered products or services.
Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
Developed and maintained relationships with external stakeholders to ensure smooth delivery of projects.
Collaborated with technical staff from other departments in order resolve complex problems quickly.
Coordinated road crew logistics, including scheduling and mileage.
Education
Bachelor of Arts - Mass Communications
Lycoming College
Williamsport, PA
1985-06
Skills
Upselling
Order Processing
Sales Development
Customer Needs Assessment
Product Sales
Client Account Management
Customer Service
Listening Skills
Sales Goals Attainment
Verbal/written communication
Teamwork and Collaboration
Affiliations
Founding member of Lafayette Theater of Performing Arts in LaGrange Ga.
Timeline
Sales Associate
Team Toyota of Glen Mills
2023.11 - Current
Sales Associate
LaGrange Toyota
2006.04 - 2023.10
Delivery Manager
Speed of Sound
2001.05 - 2003.07
Bachelor of Arts - Mass Communications
Lycoming College
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