James Hunter
Tumwater,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
43
43
years of professional experience
Work History
Service Manager
Elmore Electric
04.2018 - Current
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Marine Electrician
Harris Electric
07.2003 - 04.2018
- Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.
- Spearheaded efforts to establish a preventative maintenance program for clients'' vessels, resulting in reduced downtime and increased customer satisfaction.
- Developed expertise in working with specialized marine-grade materials, enhancing durability of completed installations under harsh conditions at sea.
- Educated clients on proper care and maintenance of their vessel''s electrical components, promoting long-term satisfaction.
- Received consistent positive feedback from customers due to exceptional service quality and professionalism in all interactions.
Nuclear Trained Electrician
US Navy
10.1980 - 07.2003
- Troubleshot and repaired malfunctioning systems and components.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Stored and maintained power tools and equipment for each job.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
Education
Bachelor of Science - Electronics And Management
Southern Illinois University Carbondale
Carbondale, ILNuclear Plant Physics And Operation
Naval Nuclear Power School
Orlando, FL06.1981
High School Diploma -
Park High School
Livingston, MT05.1980
Skills
- Quality Control
- Problem Resolution
- Service and Parts Teams Management
- Outgoing and Energetic
- Customer satisfaction measurement
Timeline
Service Manager
Elmore Electric
04.2018 - Current
Marine Electrician
Harris Electric
07.2003 - 04.2018
Nuclear Trained Electrician
US Navy
10.1980 - 07.2003
Bachelor of Science - Electronics And Management
Southern Illinois University Carbondale
Nuclear Plant Physics And Operation
Naval Nuclear Power School
High School Diploma -
Park High School
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