James Hurd
Clifton,VA
Summary
Versatile and growth-driven professional with extensive international experience, skilled in adapting to diverse communication styles and abilities. Excels in customer service with a focus on building meaningful connections and fostering positive experiences. A quick learner with strong time management skills, consistently delivering results in dynamic environments. Emotionally intelligent and a natural leader, with a proven ability to inspire teams, enhance collaboration, and solve problems effectively. Passionate about continuous learning and making a positive impact through authentic relationships and leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Wellness Coordinator
Vail Resorts
10.2021 - 09.2024
- Deliver standardized wellness programs across the resort ensuring alignment with enterprise-wide strategy / Help residents navigate transitions and offer resources around mental / physical wellness/ Create, manage and track resident support cases
Lift Maintenance Assistant
Vail Resorts
04.2021 - 10.2021
- Assisted mechanics in disassembling and reassembling ski lifts, ensuring compliance with safety standards while operating company vehicles and heavy machinery.
Lift Operator
Vail Resorts
10.2020 - 04.2021
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Learned and enforced lift rules, policies and procedures.
Certified Ski/ Snowboard/ Yoga Instructor
Vail Resorts
05.2019 - 09.2019
- Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
- Created customized training programs for intermediate-level riders focused on honing specific techniques relevant to their goals.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
Certified Ski/ Snowboard Instructor
Vail Resorts
10.2017 - 04.2018
- Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
- Created customized training programs for intermediate-level riders focused on honing specific techniques relevant to their goals.
Floor Manager/ Bartender
The Blind Barrel
01.2019 - 05.2019
- Managed floor and bar, maintaining highest levels of service and health standards
Trail Guide
Appalachian Trail
06.2017 - 10.2017
- Led groups of 10-18 students on 1-2 week outdoor adventures, including biking, boating, climbing, and hiking.
- Assembled and managed all gear, food, and safety equipment.
- Provided 24/7 supervision, ensuring adherence to safety protocols at all times.
- Facilitated a safe, engaging, and educational experience in various outdoor settings.
International Volunteering
-
01.2014 - 12.2019
- Boat Worker - UK
- Fundraiser Assistant - UK
- Hostel Maintenance - France
- Yoga Retreat Worker - Italy
- Hostel Front Desk - Croatia
- Horse Farm Helper - Greece
- Yoga Retreat - Events Helper
- English Teacher - Vietnam
- Yoga Retreat Worker - Thailand
- Yoga Retreat Worker - Cambodia
- Yoga/ Surf Retreat Worker - Portugal
- Beach Construction - Australia
Education
Bachelor of Arts - Political Science
Virginia Polytechnic Institute and State University
07.2012
Skills
- Public speaking ability
- Active listening
- Mental Health Support
- Building rapport
- Self-care strategies
- Crisis Intervention Techniques
- Adept at conflict resolution
- Empathy Development
- Peer Counseling
- Time Management
Otherqualifications
- Over 10+ years of Customer Service Experience
- 400 hour Yoga Certification
- PSIA/AASI/ Child’s Specialist/ Adaptive Level 1
Certification
- Massage Therapist
- Snowsport Instructor Certifications– Professional Ski Instructors of America and American Association of Snowboard Instructors.
- Registered Yoga Teacher (RYT-400) – Yoga Alliance.
Timeline
Sr. Wellness Coordinator
Vail Resorts
10.2021 - 09.2024
Lift Maintenance Assistant
Vail Resorts
04.2021 - 10.2021
Lift Operator
Vail Resorts
10.2020 - 04.2021
Certified Ski/ Snowboard/ Yoga Instructor
Vail Resorts
05.2019 - 09.2019
Floor Manager/ Bartender
The Blind Barrel
01.2019 - 05.2019
Certified Ski/ Snowboard Instructor
Vail Resorts
10.2017 - 04.2018
Trail Guide
Appalachian Trail
06.2017 - 10.2017
International Volunteering
-
01.2014 - 12.2019
- Massage Therapist
- Snowsport Instructor Certifications– Professional Ski Instructors of America and American Association of Snowboard Instructors.
- Registered Yoga Teacher (RYT-400) – Yoga Alliance.
Bachelor of Arts - Political Science
Virginia Polytechnic Institute and State University
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