Adobe Photoshop
James Ives
Information Systems Technology
Falls Church,VA
Summary
Knowledgeable Information Systems Technician adept at technical troubleshooting and user training. Effective at analyzing issues, developing solutions and managing escalations for advanced problems. Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Assistant General Manager
F3 Auto
Chantilly, VA
10.2017 - 12.2020
- Maintained well-controlled business inventory with 0 losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Managed over 50 calls on a daily basis.
Automotive Technician
Joyce Motors
Arlington, VA
11.2015 - 12.2020
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Maintained accurate records of time and materials required to perform repairs and service.
- Built Customer Relationships and brought 20 customers a month to the establishment.
Education
Associate of Applied Science - Computer And Information Systems Security
Northern Virginia Community College
Annandale, VA 01.2020 - Current
Skills
Team leadership expertise
JAVA Programming
HTML
CSS
Network Security
Hardware installations
LAN protocols
Problem-solving skills
Firewalls
Software
Adobe Illustrator
Dreamweaver/HTML5
Microsoft Power Point
Timeline
Associate of Applied Science - Computer And Information Systems Security
Northern Virginia Community College
01.2020 - Current
Assistant General Manager
F3 Auto
10.2017 - 12.2020
Automotive Technician
Joyce Motors
11.2015 - 12.2020