James Jensen
SPLENDORA
Summary
Dynamic Service Technician with extensive experience at Alarm Masters, excelling in troubleshooting and preventive maintenance. Proven ability to enhance customer satisfaction through effective communication and detailed service reports. Skilled in installation and repair, with a strong focus on problem resolution and team collaboration to ensure operational efficiency.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
2026
2026
years of professional experience
Work History
Service Technician
Alarm Masters
Spring, TX
09.2024 - Current
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
Owner
Lakeshore Alarm Services
Splendora, TX
2011 - 08.2023
- Developed strategic business plans to enhance operational efficiency and profitability.
- Managed daily operations, ensuring compliance with industry standards and regulations.
- Established strong vendor relationships to optimize supply chain processes and reduce costs.
- Implemented marketing strategies that increased brand visibility and customer engagement.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Service Technician
Johnson Controls
Houston, TX
10.2005 - 02.2011
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician
Convergint Technologies LLC
Houston, TX
04.2001 - 10.2005
- Collaborated with team members to improve workflow and reduce downtime during repairs.
- Adapted quickly to new technologies and processes within the service environment.
- Engaged in ongoing training sessions to enhance technical skills and knowledge base.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Kingwood Security
Kingwood, TX
01.1998 - 04.2001
- Assisted in diagnosing and repairing equipment malfunctions under supervision.
- Learned safety protocols and proper use of tools to ensure workplace safety.
- Supported senior technicians in routine maintenance tasks, enhancing service efficiency.
- Familiarized with various diagnostic tools and systems used for troubleshooting equipment.
Education
GED -
Klein Forest
Houston, TX01-1996
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Diagnostic testing
- Equipment troubleshooting
- Documentation and reporting
- Service reports
- System installation
- Equipment inspection
- Testing and evaluation
- Technical support
- Project management
Timeline
Service Technician
Alarm Masters
09.2024 - Current
Service Technician
Johnson Controls
10.2005 - 02.2011
Service Technician
Convergint Technologies LLC
04.2001 - 10.2005
Service Technician
Kingwood Security
01.1998 - 04.2001
Owner
Lakeshore Alarm Services
2011 - 08.2023
GED -
Klein Forest