James Johnson
Oklahoma City,OK
Summary
I'm a well rounded, self driven, high work ethic individual. Gifted communicator, conflict manager and relationship builder successful at offering providers positive and seamless experiences. Hardworking, conscientious and resourceful team player. Driven to promote customer satisfaction through personalized and knowledgeable support for different requirements. Self-directed in investigating and resolving inquiries. Demonstrated skills in meeting and surpassing productivity targets. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Provider Relations Agent
Centene
Oklahoma City, OK
02.2024 - Current
- Identified opportunities for process improvements related to provider relations activities.
- Researched and developed provider network strategies to ensure compliance with contractual obligations.
- Developed and maintained strong relationships with providers by responding promptly to inquiries, resolving issues and providing ongoing support.
- Collaborated with other departments within the organization to resolve complex issues related to provider relations activities.
- Assisted providers in understanding their contractual obligations and ensured timely resolution of any discrepancies or disputes.
- Responded quickly and effectively to complaints from contracted providers regarding payment issues or other matters.
- Handled many calls each day with consistent high satisfaction ratings from callers.
- Instructed providers on procedures and policy limitations for and plans.
Optician Technician
Parkside Eye Clinic
Edmond, OK
04.2022 - 12.2023
- Assisted optometrists in performing eye examinations and fitting contact lenses.
- Performed administrative duties such as filing paperwork, scheduling appointments, and ordering supplies.
- Maintained patient records and entered data into computer system.
- Adjusted eyeglass frames to fit customers' faces accurately.
- Dispensed eyeglasses according to prescription specifications.
- Participated in continuing education classes related to opticianry practices.
- Trained new employees on the use of equipment used in the lab.
- Troubleshot equipment malfunctions or technical issues related to vision care devices.
- Conducted pre-testing procedures such as measuring pupillary distance.
- Conducted visual field tests using automated perimeters.
- Performed lens edging operations using automated machinery.
- Inspected finished lenses for defects and quality control purposes.
Laboratory Technician/ Field Brand Representative
Select Inc.
Oklahoma City, OK
03.2019 - 02.2022
- Processed specimens following established protocols while adhering to strict safety standards.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Provided feedback on product performance based on test results obtained from experiments conducted.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Developed processes and techniques to improve the efficiency of laboratory operations.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
- Maintained detailed records of test results for review by supervisors or other personnel as required.
Delivery Driver
Domino's Pizza
Mustang, OK
02.2019 - 08.2019
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays to decrease calls to support.
Business Development Agent
Accelerated Dealership Services
Newcastle, OK
06.2018 - 01.2019
- Specialized in digital communication via SMS and email services with customers of various car dealerships in order to set appointments for prospective car buyers
- Effectively and professionally communicate with prospective customers electronically
- Negotiated with existing and prospective customers to maximize profits.
- Conducted market research to identify customer needs and trends in the industry.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Maintain Excel sheets regarding various aspects of the organization
- Selected for promotion to Project Manager
Shift Leader
The Garage, LLC.
Edmond, OK
12.2015 - 12.2018
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Service Ambassador
Jackie Cooper BMW
Edmond, OK
01.2017 - 06.2017
- Responsible for the care and delivery of high-end, luxury automobiles to and from the service department.
- Drove to customer location to pick up customer and return them to the dealership.
- Deliver finished vehicles to waiting customers.
- Greeted customers and provided them with information regarding the store's services and products.
- Maintained cleanliness of sales floor and backroom areas.
- Adhered to all safety regulations while handling merchandise.
- Demonstrated excellent interpersonal skills when interacting with customers.
Education
High School Diploma -
Tuttle High School
Tuttle, OK05.2013
Business
University of Central Oklahoma
Edmond, OKSkills
- Operation of intricate laboratory equipment in multiple types of settings
- Data Entry
- Complaint Resolution
- Flexible and Adaptable
- Strong Computer Skills
- Leadership
References
References available upon request.
Timeline
Provider Relations Agent
Centene
02.2024 - Current
Optician Technician
Parkside Eye Clinic
04.2022 - 12.2023
Laboratory Technician/ Field Brand Representative
Select Inc.
03.2019 - 02.2022
Delivery Driver
Domino's Pizza
02.2019 - 08.2019
Business Development Agent
Accelerated Dealership Services
06.2018 - 01.2019
Service Ambassador
Jackie Cooper BMW
01.2017 - 06.2017
Shift Leader
The Garage, LLC.
12.2015 - 12.2018
High School Diploma -
Tuttle High School
Business
University of Central Oklahoma