James Johnson
Valley Stream,NY
Summary
Driven professional with a strong background in customer service and cleaning, honed at First Up Cleaning Services. Excelled in quality control and relationship building, ensuring high standards of cleanliness and client satisfaction. Demonstrated ability to work well under pressure, achieving efficient and effective results in fast-paced environments. Skilled in OSHA compliance and safety, with a commitment to environmental standards. Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Independent Technician
First Up Cleaning Services
03.2022 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices, and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors, and other surfaces to maintain a professional appearance.
- Cleaned walls and ceilings with special reach tools following company standards.
- Used vacuum to clean carpeted areas in offices, lobbies and corridors.
Crew Member
Chipotle
01.2022 - 08.2024
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on BOH procedures, abiding by company standards.
- Loaded dishwasher and thoroughly hand-washed dishes, pans, and utensils to assist the serving line.
- Worked well with teammates and accepted coaching from the management team.
- Cleaned and maintained BOH areas of the restaurant to promote a clean image.
- Kept food equipment and utensils clean and sanitary.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Server
Cobbs Hill Manor
07.2018 - 03.2019
- Bussed and reset tables to keep the dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staff.
- Utilized communication practices with kitchen staff to deliver residents' meals on time.
- Processed orders and sent them to the kitchen employees for preparation.
- Resolved residents' complaints promptly and professionally to maintain a positive reputation.
- Served food and beverages promptly with focused attention to resident's needs.
- Answered residents' questions recommended items, and recorded order information.
- Helped residents with dietary restrictions, allergies, and intolerances to obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling residents to make personal decisions based on taste and interest.
Education
High School Diploma -
Canandaigua Academy
Canandaigua, NY07.2018
Skills
- Quality Control
- OSHA Compliance
- Blueprint Reading
- Customer Service
- Environmental Compliance
- Heavy Lifting
- Works Well Under Pressure
- Relationship Building
- Customer rapport
- Attention to Detail
- Customer interaction
- Safe Food Handling
- Store Opening and Closing
- Teamwork and Collaboration
- Safety
- Valid Driver's License
- Integrity and Honesty
- Cleaning
Timeline
Independent Technician
First Up Cleaning Services
03.2022 - Current
Crew Member
Chipotle
01.2022 - 08.2024
Server
Cobbs Hill Manor
07.2018 - 03.2019
High School Diploma -
Canandaigua Academy