Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Johnson Jr.

Davenport

Summary

Experienced bartender with a strong background in drink preparation and upselling at VenuWorks. Demonstrated success in training staff and promoting teamwork to enhance customer service. Proficient in inventory management and conflict resolution, consistently improving guest experiences in high-pressure settings. Committed to continuous learning and delivering innovative solutions to drive customer satisfaction.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Bartentder

VenuWorks
Davenport
08.2023 - Current
  • Trained new bartenders on drink preparation and upselling techniques.
  • Effectively multitasked within fast-paced environment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Developed good working relationships with fellow employees through effective communication.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Performed opening and closing duties including restocking supplies.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Banquet Bartender/Server Administrator

Blackhawk Hotel
Davenport
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Processed closing duties such as counting cash drawer contents, completing end-of-shift reports and cleaning equipment used during shift.
  • Ensured a smooth flow of operations during busy periods by quickly preparing drinks, restocking items as needed and cleaning work areas when necessary.
  • Maintained an organized, clean and safe bar area; stocked shelves with liquor, beer, wine and other beverage items.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.

Education

Professional Military Education

Community College of The Air Force
Montgomery, AL
07-1990

Associate of Arts - Business Administration

Troy State University
Eglin AFB FL
06-1990

Skills

  • Drink preparation and alcohol awareness
  • Inventory management
  • Upselling techniques
  • Customer service and team collaboration
  • Customer service
  • Employee training
  • Multitasking capabilities
  • Conflict resolution
  • Relationship building

Certification

  • National Association of Black Journalist (NABJ), Washington D.C.
  • National Association for the Advancement of Colored People (NAACP), Rock Island IL Executive Board Member/Assistant the President
  • Quad Cities Area Black Media Professionals (QCABMP) Local Chapter of the NABJ

Timeline

Bartentder

VenuWorks
08.2023 - Current

Banquet Bartender/Server Administrator

Blackhawk Hotel

Professional Military Education

Community College of The Air Force

Associate of Arts - Business Administration

Troy State University

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James Johnson Jr.