Summary
Overview
Work History
Education
Skills
Certification
Bible Reading, Sport, Volunteering
Timeline
Generic

James Jones

Woodbridge,VA

Summary

Dedicated manager offering extensive hospitality industry experience. Skilled in overseeing the planning and executing of conferences meetings and other events and ensuring guest satisfaction.
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Account Manager

Bracewell
10.2016 - Current

• This position entailed heavy customer contact, taking instruction for Various scan projects which includes binding documents.

My duties entailed supervising of 6 Office Service Associates. at a Law Firm which included

  • training, hiring, recruiting, individual development plans for each employee
  • Entered customer requests into Angus building support systems for plumbing repairs, electrical repairs
  • Set up 10 conference rooms for daily functions and Happy Hours and configurations of conference rooms this included food, audio,
  • beverages, over 200 guests.
  • Lead weekly meetings with department heads to discuss upcoming events and any changes that need to be made within organization. Provided guidance to team members on how to handle difficult guests or situations with professionalism.

Site Manager

RICOH USA
11.2010 - 08.2016

• My duties entailed managing 6 Office Support Associates by Training, hiring, recruiting
• The staff would commit to managing the operations of 6 floors of building from inputting
customer request in tenants portal for rep
by building engineers some the requests include too hot or too cold also requests for cleaning by asking cleaning staff.
• As manager ran the day to day operations of copying, scanning, package and mail delivery,
conference room set up for meetings including audio video set ups.

SERVICE SUPPORT MANAGER

IKON Office Solutions
03.2009 - 10.2010

• One of The Largest Scanning Company in the United States with
offices in Europe and Canada with over 15,000 employees and over 1
billion in revenues
• My duties entailed supervising 6 Service support representatives
• Selling services to law firms and large corporations and government Agencies
• Also taking complex instruction for converting Documents into images to be loaded into data
bases for viewing
• Hosting web sites, coding documents, indexing, computer forensic and images conversion
• Native file review and a host of other services.

Education

No Degree - Computer Operation/Business Management

Royal Business School,
Manhattan

High School Diploma -

Alexander Hamilton High School
Brooklyn, NY

Skills

  • Account Management
  • Complaint Management
  • Customer Training
  • Project Management
  • Vendor Relations
  • Client Relationship Management
  • Customer Service
  • Schedule Management
  • Team Training
  • Account Servicing
  • Goal-Oriented
  • Vendor Management
  • Client Meetings
  • Client Relations
  • Customer Needs Assessment
  • Internet Savvy
  • Teamwork and Collaboration

Certification

Internet Savvy, IKON Quick Capture Program, Scan –To-File Systems,
Summation training, I-Pro and Concordance programs, Able to run
high speed scanner IKONTrac Solutions Certified, Scan2File Certified,
Learning@Ikon Certificate.

Bible Reading, Sport, Volunteering

Enjoy helping peoples and Bible reading, Volunteering to help homeless and fatherless children.

Timeline

Account Manager

Bracewell
10.2016 - Current

Site Manager

RICOH USA
11.2010 - 08.2016

SERVICE SUPPORT MANAGER

IKON Office Solutions
03.2009 - 10.2010

No Degree - Computer Operation/Business Management

Royal Business School,

High School Diploma -

Alexander Hamilton High School
James Jones