James Jones
Fishers,IN
Summary
Ambitious Enrollment Counselor with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping students happy and maximizing employee participation.
Overview
11
11
years of professional experience
Work History
Enrollment Counselor
Western Governors University
01.2022 - Current
- Completed Emerging Leaders during March of 2024
- Provided ongoing support to enrolled students, ensuring a smooth transition into their academic programs.
- Maintained detailed records of all interactions with prospective students, allowing for accurate reporting.
- Customer Service- Manage 50+ accounts daily
- Manage large projects- Worked on teams on 7+ to complete goals over 6-12 months
- Winner of many monthly awards including the Care Award.
Service Agent
Enterprise Rent-a-Car
02.2016 - 03.2024
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Elite Lunch Winner for July 2021 for all Service Agents in Indiana.
STW Tech
Cummins Inc.
09.2014 - 08.2016
- Data entry of invoices and timesheets
- Work directly with Engineers on projects
- Solved problems and completed tasks timely
- Redesign Plant layouts to better accommodate workflow.
Cashier
Wal-Mart Inc.
08.2013 - 10.2014
- Ring up customer purchases, take payment and provide change
- Balances cash register amounts
- Handles customer issues
- Keeps inventory up-to-date.
Education
Bachelor of Science - Psychology
Purdue University
West Lafayette, IN05.2022
Skills
- Excellent interpersonal skills
- Problem-solving skills
- Microsoft Office
- Microsoft Excel
- Data entry skills
- Policy comprehension
- Strong Organization
- Exceptional communication
Timeline
Enrollment Counselor
Western Governors University
01.2022 - Current
Service Agent
Enterprise Rent-a-Car
02.2016 - 03.2024
STW Tech
Cummins Inc.
09.2014 - 08.2016
Cashier
Wal-Mart Inc.
08.2013 - 10.2014
Bachelor of Science - Psychology
Purdue University