James Jones
Garland
Summary
Results-driven Operations Manager with a strong history of leadership and responsibility, successfully reducing costs by 38% and improving fleet performance. Proficient in managing financial budgets and leading teams to optimize processes. Demonstrated success in driving profit increases and enhancing collaboration across departments. Focused on achieving operational excellence through strategic initiatives.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Fleet / Driver Service Manager
Dixon Transportation Group LLC
Allen
01.2020 - 01.2025
- Coordinated inspections, routine maintenance, and repairs, ensuring optimal fleet performance and compliance with FMCSA and DOT standards.
- Managed fleet operations budget, successfully reducing costs by 38% and increasing profits by 31%.
- Recruited, trained, and evaluated drivers, maintaining adherence to driving laws and enhancing team efficiency.
Operations Manager
Deliverance Telecom
Garland
03.2003 - 12.2019
- Directed the planning and management of large-scale IT and telephony systems to enhance operational efficiency and cost-effectiveness.
- Supervised quality control and operations scheduling, ensuring all projects met high standards and were processed efficiently.
- Conducted specialized training for team members on telephony services and advanced router configurations, improving technical proficiency.
- Led technology upgrades at multiple retail locations, including the installation of advanced networking equipment and multimedia systems.
Site Coordinator
Nortel Networks
Richardson
01.2000 - 01.2002
- Managed installation projects for central office switches, overseeing contractor contracts, construction budgets, and logistics, leading to the successful deployment of over $20 million in equipment and an increase of over $5 million in revenue.
- Directed a team of 12 employees and up to 30 contractors to improve operational efficiency, reducing labor costs by 50% and enhancing customer satisfaction survey results by 50% through improved communication and job efficiency.
Site Team Leader
Nortel Networks
01.1998 - 01.2000
- Directed the planning, installation, testing, and activation of telecommunication equipment at multiple sites, ensuring adherence to budget, quality standards, and effective contractor management, while maintaining strong client relations.
- Supervised and coordinated teams of up to twelve personnel, advancing to Lead Technician for New Product Installation, and managed the deployment of data and optical equipment across two states.
Operations Manager, Communications
United States Army
Fort Stewart
01.1995 - 01.1998
- Directed the planning, resource allocation, and supervision of communications and data systems for a 1,200-member division, leading a team of 42 personnel.
- Developed a 28-position training laboratory that set the standard for computer training and implemented a cost-effective system for off-site training, avoiding a $450,000 expense.
Operations Manager, Communications
United States Army
Camp Casey
01.1994 - 01.1995
- Managed planning, resource distribution, and oversight of voice communications, communications security, and data systems for a 400-member unit.
- Directed a team of 16, ensuring thorough training and operational readiness in communications systems.
Human Resource Manager/Training Supervisor
United States Army
Fort Huachuca
01.1992 - 01.1994
- Directed personnel management for 82-member team, emphasizing training and performance counseling.
- Managed logistical and financial operations, ensuring efficient functionality and optimal resource allocation.
- Facilitated career development initiatives to enhance team member growth and satisfaction.
Education
Bachelor Degree - Technical Management
DeVry University
TX02.2006
Associate Degree - General Studies
Central Texas College
TX12.1994
Skills
- Operational oversight
- Network administration
- Inventory management
- Proficient in Microsoft Office
- Collaboration and teamwork
- Customer support services
- Multitasking proficiency
- Analytical problem-solving
- Organizational effectiveness
- Flexibility and adaptability
- Efficiency in time management
- Effective communication skills
- Leadership experience
- Process optimization techniques
- Financial budget management
- Strategic development
Certification
- CompTIA Security+ Certification, 04/12
- A+ and N+ Training Driver's License
Affiliations
- Assistant Scout Master - Boy Scouts of America
Languages
German
Elementary
Accomplishments
- Bronze Star Award - United States Army
- Meritorious Service Medal - United States Army
- Meritorious Service Medal (1st Oak Leaf Cluster) - United States Army
Timeline
Fleet / Driver Service Manager
Dixon Transportation Group LLC
01.2020 - 01.2025
Operations Manager
Deliverance Telecom
03.2003 - 12.2019
Site Coordinator
Nortel Networks
01.2000 - 01.2002
Site Team Leader
Nortel Networks
01.1998 - 01.2000
Operations Manager, Communications
United States Army
01.1995 - 01.1998
Operations Manager, Communications
United States Army
01.1994 - 01.1995
Human Resource Manager/Training Supervisor
United States Army
01.1992 - 01.1994
Bachelor Degree - Technical Management
DeVry University
Associate Degree - General Studies
Central Texas College
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