Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
James Jones

James Jones

Oak Park

Summary

Dynamic IT Technician with proven expertise at Stefanini IT Solutions, excelling in network troubleshooting and remote support. Adept at system configuration and ticket management, I effectively resolved complex IT issues while enhancing user satisfaction. My strong analytical skills and proficiency in Microsoft 365 drive successful outcomes in device testing and support operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Technician

Stefanini IT Solutions
Southfield
06.2016 - 06.2025
  • Resolved various IT issues through remote and on-site support.
  • Provided specialized administrative assistance for password resets and account lockouts.
  • Conducted network analysis, remote configuration, and testing of systems.
  • Created and maintained tickets with comprehensive documentation.
  • Utilized intermediate knowledge of Microsoft 365 for troubleshooting and account restoration.
  • Managed laptop reimaging, deployments, and storage maintenance tasks.
  • Performed laptop setup, installation, configuration, and testing as remote administrator.
  • Served as provisioning analyst for custom firmware installation and device testing.

Education

Global IT
Lathrup Village

Skills

  • Network troubleshooting
  • Remote support
  • System configuration
  • Ticket management
  • Microsoft 365
  • Device testing

Certification

  • A+ Certification
  • Active Directory Certification
  • Windows 7 Certification

References

References available upon request.

Timeline

IT Technician

Stefanini IT Solutions
06.2016 - 06.2025

Global IT

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