James Jones
Cleveland,TN
Summary
Dynamic Pharmacy Inventory Specialist with proven expertise at Kroger in inventory control and discrepancy resolution. Enhanced stock accuracy through meticulous audits and effective collaboration, significantly reducing waste. Recognized for attention to detail and teamwork, driving operational efficiency and ensuring optimal medication storage practices. Committed to delivering exceptional results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Pharmacy Inventory Specialist
Kroger
Cleveland, TN
03.2025 - Current
- Managed inventory accuracy through regular stock audits and reconciliations.
- Collaborated with pharmacy team to optimize medication storage and retrieval processes.
- Utilized pharmacy management software for tracking inventory levels and ordering supplies.
- Assisted with training new staff on inventory control procedures and safety protocols.
- Implemented inventory rotation strategies to minimize waste and ensure product freshness.
- Coordinated with suppliers to resolve discrepancies in shipments and deliveries.
- Developed standard operating procedures for efficient inventory management practices.
- Reduced expired or damaged medications waste by closely monitoring expiration dates and promptly removing items as needed.
- Enhanced inventory accuracy by conducting regular audits and updating the pharmacy management system accordingly.
- Coordinated with suppliers to resolve any discrepancies between purchase orders and delivered products, ensuring smooth operations within the pharmacy department.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Grocery and Dairy Lead
Food Lion
Cleveland, TN
07.2019 - 03.2025
- Supervised daily dairy operations to ensure optimal product quality and freshness.
- Trained and mentored staff on best practices for dairy department management.
- Implemented inventory control measures, reducing waste and maintaining stock levels.
- Collaborated with vendors to optimize product selection and availability in dairy section.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Monitored product shelf life closely to minimize waste due to spoilage or expiration dates being exceeded.
- Ensured a safe work environment through regular safety training sessions and strict adherence to company policies.
- Managed inventory levels, ordering supplies as necessary to maintain optimal stock levels and prevent waste.
- Maintained accurate records of all dairy-related activities, including production volumes, quality control reports, and employee hours worked.
- Boosted customer satisfaction by effectively addressing concerns and providing timely resolutions.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Assistant Store Manager
Dollar General
Soddy-Daisy
03.2016 - 05.2019
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Collaborated with team members to enhance customer service and improve shopping experience.
- Trained new employees on store procedures, inventory management, and operational standards.
- Monitored inventory levels and facilitated timely restocking of merchandise to maintain product availability.
- Implemented merchandising strategies to optimize product displays and drive sales performance.
- Resolved customer inquiries and complaints effectively, promoting a positive store environment.
- Led team meetings to communicate goals, updates, and reinforce a culture of accountability among staff.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Backroom Coordinator
HomeGoods
Chattanooga, TN
05.2007 - 01.2016
- Coordinated inventory management processes to ensure stock availability and accuracy.
- Assisted in training new staff on operational procedures and safety protocols.
- Organized backroom layout to optimize space utilization and efficiency.
- Implemented effective communication strategies between sales floor and backroom teams.
- Handled merchandise processing, including receiving, sorting, and staging products for the sales floor.
- Led initiatives to improve backroom processes, reducing turnaround time for merchandising tasks.
- Maintained inventory for back-office supplies, computers and work-stations.
- Established a system for tracking damaged goods, minimizing losses due to unsellable merchandise.
- Organized seasonal merchandise transitions, effectively managing the flow of new products into the store''s inventory while phasing out older items.
- Optimized space utilization within the backroom for increased efficiency and ease of access to products.
- Ensured adherence to OSHA regulations pertaining to safe working conditions in the backroom area, minimizing workplace injuries and accidents.
- Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.
- Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.
- Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
- Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Developed and maintained successful working relationships with colleagues.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Adhered to safety regulations and practiced safe work habits.
- Followed proper procedures for item receipt, storage and inventory control.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Assisted customers with transporting large merchandise to waiting vehicles.
Education
High School Diploma -
Soddy-Daisy High School
Soddy-Daisy, TN05-2000
Skills
- Digital and physical counts
- Stock replenishment
- Inventory control
- Inventory tracking
- Stocking and organization
- Attention to detail
- Teamwork and collaboration
- Stock control
- Medication storage
- Cycle counting
- Discrepancy resolution
Timeline
Pharmacy Inventory Specialist
Kroger
03.2025 - Current
Grocery and Dairy Lead
Food Lion
07.2019 - 03.2025
Assistant Store Manager
Dollar General
03.2016 - 05.2019
Backroom Coordinator
HomeGoods
05.2007 - 01.2016
High School Diploma -
Soddy-Daisy High School