JAMES JORDAN
Chicago,IL
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Service Advisor
Mancari/Berman CDJR
OAK LAWN, IL
08.2009 - 09.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promptly responded to customer inquiries via phone, email or in person.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Followed up with existing customers regarding past services performed on their vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
Phelan Chevy
Lyons, IL
12.2005 - 04.2009
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
Service Advisor
Webb Chevy Oak Lawn
Oak Lawn, IL
08.2000 - 12.2005
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
GED -
Sullivan
Chicago, IL06-1986
Skills
- Customer service
- Repair estimation
- Parts coordination
- Service workflow
- Customer relationship management
- Sales strategies
Timeline
Service Advisor
Mancari/Berman CDJR
08.2009 - 09.2024
Service Advisor
Phelan Chevy
12.2005 - 04.2009
Service Advisor
Webb Chevy Oak Lawn
08.2000 - 12.2005
GED -
Sullivan
Similar Profiles
Marilina GarciaMarilina Garcia
Service Advisor at Berman CDJRService Advisor at Berman CDJR
Colette RoyalColette Royal
Wellness Nurse at Berman Commons Assisted Living & Memory CareWellness Nurse at Berman Commons Assisted Living & Memory Care
Barbie PrinceBarbie Prince
Middle School Teacher at Melvin J. Berman Hebrew AcademyMiddle School Teacher at Melvin J. Berman Hebrew Academy