Summary
Overview
Work History
Education
Timeline
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James Jory

Cottonwood,CA

Summary

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

9
9
years of professional experience

Work History

Cashier

Red Bluff Shell
11.2023 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Manager

Cottonwood Chevron
03.2016 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Deli Manager

Cottonwood Chevron
03.2016 - 11.2023
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inventoried food products and associated materials on weekly basis.
  • Set schedules for 10 staff by planning and designating shifts and hours.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
  • Negotiated with suppliers to secure better pricing on high-quality ingredients, positively impacting profitability.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Education

Associate Degree In Electronics Engineering - Electronics

ITT Technical Institute
Denver, CO
2002

Timeline

Cashier

Red Bluff Shell
11.2023 - 04.2025

Manager

Cottonwood Chevron
03.2016 - 11.2023

Deli Manager

Cottonwood Chevron
03.2016 - 11.2023

Associate Degree In Electronics Engineering - Electronics

ITT Technical Institute

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James Jory