James Joseph

Work History

Lumen (formerly Centurylink/Level3)

Denver, CO

04.2016 - 11.2023

Provided repair and activation support within Test and turn up teams
Experienced in utilizing ticket and network monitoring systems
Experience with DWDM equipment and optical test equipment for layer 1,2 and 3 troubleshooting and testing
Worked in close coordination with field teams to ensure smooth integration of new equipment into the LUMEN network
Collaborated with vendors and COLO teams to efficiently complete cross connects and facilitate new installations as primary liaison
Provided support to customers for the activation of secure wave services, with capacities spanning from one to 400G.
Experienced in working with layer 1 and 2 devices including infinera, Juniper, Cienna, ADVA, and NOKIA for over 7 years.
Experienced in utilizing MOPS for efficient card replacements and equipment upgrades.
Successfully implemented the rollout and integration of telecom/WIFI equipment across a vast network of 500+ Starbucks locations nationwide
Acknowledged among colleagues and superiors for exemplary dedication, teamwork, and outstanding Customer Support Skills.

WALMART

Denver, CO

08.2024 - Current

Monitored sales floor to identify customers needing assistance and merchandise for replenishment.
Delivered exceptional customer service by resolving issues and answering queries promptly.
Implemented visual merchandising standards to create attractive displays that boosted sales.
Restocked shelves, racks, and bins with latest merchandise while updating signage for promotions.
Maintained comprehensive knowledge of store merchandise, current sales, and promotional offers.
Collaborated with team members to achieve sales targets and foster a positive work environment.

Nike

Tannersville, PA

05.2011 - 04.2016

Assisted customers in-store, effectively organized stockroom inventory, and maintained consistent restocking of the sales floor
Collaborated on the implementation of mobile POS technology
Helped customers by answering questions and locating merchandise.
Created price tags and merchandise signs for new items.
Maintained cleanliness of stockroom and handled daily shipments of shoes and apparel, while providing assistance with store and stock requirements.
Ensured timely installations of clean fixtures for new inventory
Assisted in the training and mentoring of new employees to enhance their skills and knowledge
Offered management support throughout high-traffic and festive seasons.

Big boulder ski area / VAIL RESORTS

Lake Harmony, PA

11.2007 - 05.2015

Provided specialized assistance in multiple areas of ski shop operations
Built and nurtured strong customer relationships, delivering personalized service to drive repeated engagements.
Maintained product integrity while managing defective items.
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Managed essential responsibilities as a keyholder and closer, which entailed conducting regular cash and credit slip audits at night, followed by morning bank deposits.