Summary
Work History
Education
Skills
Interests
Timeline
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James Kaster

Lakewood,CO

Summary

Dynamic and empathetic professional with a proven track record in customer service and conflict resolution, notably at Elysium Games and Cafe. Excelled in high-pressure environments, enhancing customer loyalty through active listening and empathetic reasoning. Skilled in creative and political writing, adept at conveying complex ideas clearly. Achieved significant improvements in customer satisfaction and engagement.

Work History

Customer Service Representative Barista

Elysium Games and Cafe
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Acted as a friendly face and helpful voice to customers and team members alike.

Escape Room Host

Golden Key Puzzle Rooms
12.2024 - 03.2025
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and serving guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • accurately and helpfully provided guidance to customers when asked.
  • Maintained and reset rooms with accuracy and swiftness.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Field Canvasser

Public Outreach Fundraising
10.2024 - 12.2024
  • Strengthened relationships between the campaign and local organizations by attending meetings, presenting updates, and offering support where needed.
  • Increased voter registration by conducting street canvassing and engaging with community members.
  • Refined interpersonal communication skills through countless conversations with diverse populations about sensitive political topics.
  • Adapted quickly to new technology platforms utilized for data collection, reporting progress, and tracking voter information.
  • explained political issues the company stood for and engaged with customers on the topics on an emotinally empathetic level as well as a logical level.

Education

No Degree - Cultural Anthropology

University of Colorado Denver
Aurora, CO

High School Diploma -

East Paulding High School
04-2023

Skills

    Customer service

    Fast paced thinking

    Active listening

    Creative writing

    Traditional and digital art

    Political writing

    Journalistic writing

    Communication

    Empathetic reasoning

Interests

  • Avid Reader
  • Artist and Writer
  • Tabletop Role Playing Games
  • Painting
  • Mythology and Folklore Research

Timeline

Customer Service Representative Barista

Elysium Games and Cafe
01.2025 - Current

Escape Room Host

Golden Key Puzzle Rooms
12.2024 - 03.2025

Field Canvasser

Public Outreach Fundraising
10.2024 - 12.2024

No Degree - Cultural Anthropology

University of Colorado Denver

High School Diploma -

East Paulding High School

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James Kaster