James Keesler
Columbus
Summary
Dynamic customer service professional with extensive experience at Express Scripts, excelling in resolving complaints and enhancing customer satisfaction. Proficient in point of sale systems and inventory management, I foster strong relationships while promoting sales initiatives. Committed to regulatory compliance, I ensure seamless operations and exceptional service delivery.
Overview
48
48
years of professional experience
Work History
Cashier
Lowe's
Columbus
05.2021 - 04.2023
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Customer Service Representative
Express Scripts
Columbus
09.1995 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Avionics Technician
USAF
RAF Upper Heyford
06.1975 - 05.1987
- Calibrated test equipment to monitor the status of aircraft systems during flight operations.
- Analyzed data from multi-function display units to identify potential faults in the system design or operation.
- Updated databases containing information about installed components in order to maintain an accurate inventory record.
- Monitored cockpit displays during ground tests and simulated flights to detect any anomalies in the system's performance.
- Performed functional tests on avionics systems to ensure proper performance.
Education
Associate of Applied Science - Food And Nutrition Services
SUNY Cobleskill
Cobleskill, NY05-1974
Skills
- Point of sale systems
- Cash handling
- Inventory management
- Customer service
- Sales promotion
- Regulatory compliance
Timeline
Cashier
Lowe's
05.2021 - 04.2023
Customer Service Representative
Express Scripts
09.1995 - 03.2020
Avionics Technician
USAF
06.1975 - 05.1987
Associate of Applied Science - Food And Nutrition Services
SUNY Cobleskill