Leona Johnson
New Milford,CT
Summary
Dedicated professional in customer service and retail operations, with a focus on delivering exceptional experiences. Proficient in cash handling, conflict resolution, and training new staff to enhance team efficiency. Committed to maintaining an organized and clean checkout environment while efficiently processing transactions.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Cashier
Staples
New Milford, Connecticut
09.2024 - Current
- Processed customer transactions efficiently at point of sale.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations and ensured accurate cash drawer balances daily.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Handled returns and exchanges in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers in locating products and answering inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Executed sales transactions to enhance customer satisfaction. to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Delivered excellent customer service while promoting loyalty programs to drive customer retention.
- Trained new cashiers on procedures and best practices for efficiency.
- Collaborated with team members to ensure smooth store operations.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered excellent customer service while promoting loyalty programs to drive customer retention.
- Executed sales transactions to enhance customer satisfaction. to prevent long customer wait times.
Cashier
Staples
Naples, Florida
02.2022 - 08.2023
- Efficiently processed customer transactions at point of sale.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations, ensuring accurate daily cash drawer balances.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed returns and exchanges according to store policies, ensuring customer satisfaction.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers to provide immediate assistance and enhance their shopping experience. and answered any questions they had about the store's products and services.
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collaborated with team members to ensure smooth store operations.
- Answered customer questions and provided store information.
- Completed daily recovery activities to enhance store appearance and customer experience. tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves with merchandise to ensure product availability and organization. with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Telephone recruiter
Advanced Focus
Danbury, CT
02.2019 - 03.2020
- Engaged in effective communication with candidates through telephone interviews and follow-ups.
- Conducted initial phone interviews with potential candidates and identified qualified applicants.
- Initiated outbound recruiting calls to targeted passive candidates who met the desired criteria.
- Conducted comprehensive candidate screenings to match qualifications with job requirements.
Lead Generator
Total Mechanical Systems, LLC.
Plainville, CT
05.2018 - 11.2018
- Generated leads through targeted outreach and relationship building with potential clients.
- Researched industry trends to identify new opportunities for lead generation.
- Collaborated with marketing team to design effective promotional materials and campaigns.
- Establish potential new clients
- Schedule appointments
Head of survivor gift bags
Relay For Life of New Milford, CT.
New Milford, CT
06.2007 - 01.2017
- Team leader
- Seeking out companies/people that would like to donate their products to our survivor gift bags
- Engaged potential donors through phone outreach to build support for our cause.
- Requested product donations from potential donors through targeted email campaigns.
- Creating professional letters to send to potential donors
- Secured donor commitments through follow-up communications and relationship building.
- Met with donors to discuss their contributions and support.
- Arranged gift bags for survivors.
Medical Assistant
Physicians Health and Injury
Danbury, CT
01.2012 - 09.2012
- Answered and managed incoming phone calls promptly
- Oversaw front desk operations to ensure smooth patient flow
- Processed and recorded patient payments, maintaining accurate financial records
- Registered new patients, streamlining onboarding process for enhanced efficiency
- Electric Stimulus Therapy (Dynatron 950+)
- Bone Density Machine (AccuDEXA BMD assessment system)
- Foot scan (Associate Platinum Foot Lever System)
Receptionist
A Creative Touch Hair Salon
New Milford, CT
06.2008 - 04.2011
- Set up appointments
- Received calls
- Supervised front desk
- Updated schedules
- Collected payments
- Established new clients
- Greeted clients warmly upon arrival at the salon.
- Answered phone calls and addressed customer inquiries promptly.
- Assisted stylists by preparing necessary tools and products.
- Maintained cleanliness and organization of the reception area.
- Processed payments and handled cash transactions accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Education
Diploma - Medical Assistant
Ridley Lowell Business and Technical Institute
Danbury, CT05-2012
Early Childhood Education and Introduction to Computers
Naugatuck Valley Community College
Waterbury, CT06-2000
Skills
- Phlebotomy
- Hemoglobin testing
- Setting up a sterile tray
- EKG
- Urinalysis
- Performing vital signs
- AutoClave operation
- Charting
- Type 70 wpm
- Intermediate computer skills in Microsoft Office, Medisoft
- Customer service
- Cash register operations
- Payment processing
- Point of sale systems
- Conflict resolution
- Team collaboration
- Active listening
- Problem solving
- Attention to detail
- Communication skills
- Employee training
- Retail merchandising
- Exchanges processing
- Online orders preparation
- Patience and empathy
- Cleaning and sanitizing
- POS system operations
- Refunds and exchanges
- Decision making aptitude
- Merchandise exchange
- Product knowledge
- Issue resolution
- Cash handling expertise
- Cash register systems
- Order taking
- Upselling techniques
- Empathy and patience
- Promotions and discounts
- Professionalism and courtesy
- Refund handling
- Purchase assistance
- Customer assistance
- Cash handling and management
- Receipt handling
- Point of sale proficiency
- Work ethic and integrity
- Basic math
- Credit and cash transactions
- Cash register operation
- Credit card processing
- Customer service excellence
- Multitasking and organization
- Returns processing
- Transaction handling
- Loyalty program promotion
- Point of sale operation
- Cash handling
- Staff training
- Clear communication
- Product recommendations
- Currency counting
Certification
Certified Medical Assistant, Certified Nail Technician, Minister
Awards/Activities and Volunteer work
American Cancer SocietyRelay For Life, Donated handmade blankets to local cancer patients, St. Jude Childrens Hospital and local homeless shelters
Affiliations
- President of Ridley Lowell Alumni Class of 2011
- Honor Roll, Ridley Lowell Business & Technical Institute
- Mentor for students at RidleyLowell Business & Technical Institute
Timeline
Cashier
Staples
09.2024 - Current
Cashier
Staples
02.2022 - 08.2023
Telephone recruiter
Advanced Focus
02.2019 - 03.2020
Lead Generator
Total Mechanical Systems, LLC.
05.2018 - 11.2018
Medical Assistant
Physicians Health and Injury
01.2012 - 09.2012
Receptionist
A Creative Touch Hair Salon
06.2008 - 04.2011
Head of survivor gift bags
Relay For Life of New Milford, CT.
06.2007 - 01.2017
Diploma - Medical Assistant
Ridley Lowell Business and Technical Institute
Early Childhood Education and Introduction to Computers
Naugatuck Valley Community College