Jacqueline Alvarado
Summary
Dedicated professional with a track record of enhancing customer experiences at Academy, adept in cash handling and bilingual communication (English & Spanish). Excelled in fast-paced environments, demonstrating exceptional customer service and empathy. Proven ability in improving operational efficiency and cleanliness, with a commitment to teamwork and patient care in medical settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Academy
Brownsville, TX
08.2022 - 12.2023
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
Front Desk Receptionist
Tiki Condominium
South Padre Island
01.2023 - 08.2023
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Veterinary Assistant Kennel Tech
Companion Animal Hospital
2600 Ruben M Torres Blvd Brownsville Tx
12.2022 - 04.2023
- Trained staff members on con
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Cashier
Walmart
Los Fresnos, TX
05.2021 - 07.2022
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
NRCMA - Medical Assistant
South Texas Vo Tech
Brownsville, TX05-2024
High School Diploma -
Lopez High School
Brownsville, TX06-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Phlebotomy
- Reliable team player
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- First aid
- Equipment sterilization
- Fluent in English & spanish
- Simple dressings
- Reliability and punctuality
- Customer service excellence
- Money handling
Accomplishments
- Recognized for going above and beyond the call of duty.
- Completed 200 clinical hours in Dr.Jairo Rodriguez Pulmonologist office.
- Recognized for outstanding dedication to patient care.
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- IV Therapy and Blood Withdrawal Certification- Various state-approved providers or boards.
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- OBHP Needle stick and splashes training
- OBHP HIPAA Compliance training
- S.O.S Naloxone (Narcan) training
- CPR Certification
- EKG Certification
- NRCMA DILOMA
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Tiki Condominium
01.2023 - 08.2023
Veterinary Assistant Kennel Tech
Companion Animal Hospital
12.2022 - 04.2023
Cashier
Academy
08.2022 - 12.2023
Cashier
Walmart
05.2021 - 07.2022
NRCMA - Medical Assistant
South Texas Vo Tech
High School Diploma -
Lopez High School