James Kelly
Valrico
Summary
Accomplished Senior Program Representative with a proven track record in customer service and sales, significantly enhancing client retention for Bisk. Leveraged sales expertise and problem-solving abilities to exceed customer expectations and drive success. Skilled in conflict resolution and effective time management, consistently achieving and surpassing goals.
Overview
29
29
years of professional experience
Work History
Senior Program Representative
Bisk
04.2007 - 04.2021
- Provided comprehensive support to customers for the University of Notre Dame's online program
- Went over courses, made recommendations and and enrolled prospective students in classes
Automotive Salesperson
Courtesy Toyota of Brandon
06.2005 - 04.2007
- Demonstrated automobiles, negotiated prices and sold vehicles to customers
- Analyzed customer feedback to improve the effectiveness of sales processes
- Established relationships with key clients through regular contact and follow-up calls
Education
Associate in Science (A.S.) - Business Administration
Community College of the Air Force
Montgomery, Alabama06.1991
Skills
- Sales expertise
- Effective time management
- Conflict resolution
- Customer service orientation
- Client retention strategies
- Problem-solving abilities
Awards
- Salesman of the Year for two different automotive dealerships
- North Dakota State Powerlifting Champion, 148 pound class (1991)
Timeline
Senior Program Representative
Bisk
04.2007 - 04.2021
Automotive Salesperson
Courtesy Toyota of Brandon
06.2005 - 04.2007
Associate in Science (A.S.) - Business Administration
Community College of the Air Force
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