James Kirk
Lawrenceville,GA
Summary
Dedicated Customer Service professional with 16 years of experience. Solid team player with a positive demeanor and proven skills in establishing rapport with dealers. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Inside Sales Support Specialist
Trane Technologies
Duluth, GA
12.2007 - Current
- Answer an average of 30 calls and emails a day, addressing customer inquire, solving problems and providing product information.
- Enhanced sales team efficiency by streamlining processes for order management and delivery tracking.
- Increased revenue with upselling techniques and thorough knowledge of product offerings.
- Strengthened client relationships, consistently following up on leads and ensuring satisfaction delivery.
- Coordinated logistics efficiently to ensure timely delivery of products to customers nationwide.
Customer Sales Associate
Apex Supply Company
Lawrenceville, GA
04.2000 - 12.2007
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
- Boosted sales revenue through the effective demonstration of product features and benefits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat customers by providing exceptional service and personalized attention.
Skills
- Salesforce proficiency
- Complaint resolution
- Time management
- Pre-Sales Support
- Communication
- Customer Order Management
- Problem-solving
- Product knowledge
Timeline
Inside Sales Support Specialist
Trane Technologies
12.2007 - Current
Customer Sales Associate
Apex Supply Company
04.2000 - 12.2007