James Kirkwood
Los Angeles,CA
Summary
Proven Line Service Technician and Airport Customer Service Agent with a track record of enhancing safety and customer satisfaction at Netflix and Air Canada. Skilled in Aircraft Marshalling and Ramp Safety Awareness, adept at fuel quality control and fostering positive client relationships. Achieved a significant reduction in towing incidents, demonstrating meticulous attention to detail and a commitment to operational excellence.
Overview
8
8
years of professional experience
Work History
Line Service Technician
Netflix
08.2022 - Current
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- De-greased aircraft exteriors using approved cleaning solvents and equipment.
- Towed aircraft to gates and hangars using lektros
- Abide the Netflix's Culture Memo
Line Service Technician
Signature Flight Support
12.2020 - 08.2022
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Trained new hires on line service technician procedures, contributing to the overall success of the team.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Conducted fuel quality test conduction Density and gravity measurements
Airport Customer Service Agent
Air Canada
05.2016 - 01.2020
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
Education
No Degree -
Long Beach City College
Long Beach, CAHigh School Diploma -
Leuzinger High School
Lawndale, CA06.2010
Skills
- Ramp Safety Awareness
- Aircraft Marshalling
- Aircraft fueling
- Flight Line Operations
- Fuel Quality Control
- Attention to Detail
Timeline
Line Service Technician
Netflix
08.2022 - Current
Line Service Technician
Signature Flight Support
12.2020 - 08.2022
Airport Customer Service Agent
Air Canada
05.2016 - 01.2020
No Degree -
Long Beach City College
High School Diploma -
Leuzinger High School