James LaBeck
Kroeschell Inc
Palatine,IL
28
years of professional experience
Branch Manager improving branch performance through team coaching, market analysis, and daily operations oversight. Strengthens customer relationships by resolving escalations quickly and maintaining high service standards across the branch. Drives sustainable growth through revenue strategies, KPI monitoring, and resource allocation.
Work History
Service Sales Account Manager
2 Years 7 Months- Maintain ongoing communication with customers to support account retention and service satisfaction.
- Prepare service quotes and follow up on open opportunities to support repeat business.
- Coordinate branch operations tasks with service needs to keep accounts moving smoothly.
- Monitor account activity and flag service gaps for timely escalation and resolution.
Branch Manager
4 Years 5 Months- Handle [number] customer interactions per day while maintaining responsive, professional service.
- Develop team members through mentorship and training to strengthen branch capability and skill coverage.
- Identify growth opportunities through market analysis and revenue growth planning for the branch.
- Oversee daily branch operations with attention to detail, aligning tasks and resources for timely execution.
- Monitor branch performance against KPIs and take corrective action to keep objectives on track.
- Support efficient staffing and resource coordination across the branch to maintain steady daily operations.
Customer Service Representative
5 Years 2 Months- Resolved customer complaints with empathy, strengthening loyalty and repeat business.
- Answered customer requests for products, services, and company information promptly and professionally.
- Used strong product knowledge to recommend options aligned with individual customer needs.
- Maintained professionalism during high-stress situations while addressing disputes and difficult customer interactions.
- Improved customer satisfaction by providing accurate information and timely concern resolution.
Heating and Air Conditioning Service Technician
14 Years 3 Months- Inspected and tested refrigeration systems, safety devices, and controls to confirm proper functionality and identify service issues.
- Repaired and replaced heating and air conditioning systems for commercial customers across multiple industries.
- Performed maintenance service on HVAC systems to extend equipment life and reduce costly repair work.
- Recommended system tune-ups and cost-saving upgrades to improve energy efficiency for customers.
Education
Certificate of Completion-Manager's Bootcamp
Skills
Branch operations management
Client relationship management
Coaching and mentoring
Customer service
Attention to detail
Revenue growth planning
Staff scheduling
Team performance management
Facilities coordination
KPI monitoring
Timeline
Service Sales Account Manager
Kroeschell Inc
03.2024 - CurrentRead More
Branch Manager
Base Solutions
10.2019 - 03.2024Read More
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Al Air
03.1999 - 06.2013Read More
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Triton College
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