Mike Youngquist
Sequim
Summary
Branch Manager experienced in coordinating team and financial activities. Achieved customer satisfaction and optimized workflows through effective leadership and strategic planning. Focused on enhancing team performance and fostering a positive work environment.
Overview
2027
2027
years of professional experience
Work History
Outside Sales Account Manager
Whitecap Construction Supply
Tacoma, WA
07.2025 - Current
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Delivered product presentations and demonstrations to effectively communicate value propositions.
- Coordinated with internal teams to ensure timely order fulfillment and customer satisfaction.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Continuously updated personal skills and knowledge through participation in training programs, webinars, and self-directed learning to stay current with industry best practices.
Branch manager
Whitecap construction supply
09.2018 - 07.2025
- Accountable for profit and loss and inventory/accounts receivable for assigned location(s). Achieves earnings before interest and tax (EBIT), return on investment capital (ROIC), and return on sales (ROS) goals.
- Safeguards company assets and associates. Provides operational oversight and excellent in inventory management procedures.
- Ensures appropriate staffing levels to meet service, financial, and operational support demands.
- Effectively utilizes training programs to develop sales and operations expertise.
- Initiates and builds customer relationships with existing and new customers.
- Acts as liaison to functional leadership to ensure customer satisfaction and problem resolution.
- Monitors local market trends. Develops and executes strategies to grow local market share and aggressively pursues business opportunities.
- Works closely with vendors to maximize sales and increase profitability.
- Ensures efficient operations through adherence to policies and procedures and process excellence. Maintains compliance with applicable government regulations. Ensures environmental health and safety and regulatory responsibilities are followed.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Directed daily branch operations, ensuring compliance with safety regulations and operational standards.
- Implemented inventory management systems to optimize stock levels and reduce costs.
Assistant manager
White Cap Construction Supply Inc.
Reno, NV
10.2016 - 11.2018
- Manages the branch whenever the manager is not present or when the branch does not have an on- site Branch Manager. Assists the manager in developing strategies to drive branch sales and profitability.
- Interviews applicants and makes recommendations to the manager for open positions. Trains associates. Plans, assigns, and directs work. Addresses complaints and resolves problems.
- Resolved branch-level issues by investigating customer complaints related to damaged items, overcharges, and shipment/delivery delays. Adjusted resources as needed, coached associates, and analyzed inventory discrepancies through standard and special reports. Approved and processed credit memos.
- Facilitated customer service at the counter and inside sales as needed. Ensured accurate and timely billing of sales orders while scheduling staff and analyzing budgets and variances.
- Managed inventory processes to maintain product availability.
- Assists with the coordination of procurement, inventory control, shipping and receiving, warehousing, and sales in accordance with policies, principles, and procedures established by the organization.
- Applied internal human resources policies and procedures consistently to foster positive associate relations.
- Assisted in training new team members on operational procedures and safety protocols.
CDP (Career development program)
- This is a cross functional branch development program targeting recent college graduates and/or those with equivalent work experience
- The program is designed to attract the very best talent and provide selected candidates with the opportunity to develop the skills necessary for a successful career in sales or operations
- Program participants will complete a program that includes rotational assignments in various segments of the branch business with on-the-job training
- Program associates act as role models of professionalism, ethical behavior and utilize effective decision making at all times
- Program associates must thrive on challenge and a changing environment, while demanding continuous learning in a competitive, fast paced environment.
Education
High School Diploma -
Salinas High School
Salinas, CASkills
- Customer Relationship Management (CRM)
- Customer Service
- Operations Management
- Branch Operations Management
- Project management
- Financial Transactions
- Financial Reporting
- Maintaining Compliance
- Team Leadership
- Team motivation techniques
- Team building
- Staff training
- Employee performance evaluation
- Decision-making
- Conflict resolution
- Problem-Solving
- Banking
Timeline
Outside Sales Account Manager
Whitecap Construction Supply
07.2025 - Current
Branch manager
Whitecap construction supply
09.2018 - 07.2025
Assistant manager
White Cap Construction Supply Inc.
10.2016 - 11.2018
CDP (Career development program)
High School Diploma -
Salinas High School