James Lamond
Fort Mill,SC
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Committed to keeping up with lesson plans while keeping classrooms fun.
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Employee Student Services
Lancaster School District
10.2023 - Current
- Skilled at working independently and collaboratively in a teaching environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Substitute Teacher
Kelly Services
08.2022 - 06.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies in classrooms with up to 28 students.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
IT Support Specialist
Maplewood Wellness
01.2019 - 05.2022
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Delivered onsite technical support for 23 employees.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
Customer Service Representative
U-haul
01.2016 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Head Barback
McDivots Sports Bar And Grill
08.2014 - 01.2016
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted customers and provided friendly, knowledgeable service.
- Operated POS system to collect payments from customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked ID cards and verified bar guests were of legal age.
Education
Bachelor's degree - Sociology
Florida Atlantic University (FAU)
Boca Raton, FL08.2021
Skills
- Room Arrangements
- Special Assignments
- Safety Awareness
- Reporting
- Fine Motor Skills
- Discipline
- District Standards
- Class Engagement
- Instructional Technology
- Behavior Redirection
- Cultural Awareness
Accomplishments
- Pursued a Bachelor Degree of Sociology from an accredited university.
- Achieved 1st Geup Red belt in Taekwondo by completing several belt tests with accuracy and efficiency.
Baseball
I grew up watching and playing baseball and established a deep connection to the sport. I often played with friends on weekends and frequently pitched while filling in for any role on the field as needed. From an early age I understood the importance of being a team player and the attention to synergy.
Timeline
Employee Student Services
Lancaster School District
10.2023 - Current
Substitute Teacher
Kelly Services
08.2022 - 06.2023
IT Support Specialist
Maplewood Wellness
01.2019 - 05.2022
Customer Service Representative
U-haul
01.2016 - 01.2019
Head Barback
McDivots Sports Bar And Grill
08.2014 - 01.2016
Bachelor's degree - Sociology
Florida Atlantic University (FAU)