James Lane
Dyer
Summary
Dynamic Fleet Manager at Beacon Mobility, skilled in cost reduction, parts inventory management, and shop management. Proven leader fostering safety and compliance while implementing effective maintenance strategies. Adept at managing diverse teams and improving operational efficiency, with expertise in warranty management and inventory control. Committed to enhancing productivity and driving performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fleet Manager
Beacon Mobility
06.2025 - Current
- Fostered safe work environment by promoting adherence to company safety protocols among staff members.
- Improved fleet Out of Service from 25% to less than 15% within 90 days, increasing revenue and decreasing Cost per Mile.
- Managed Technician scheduling, licensing, certifications, and performance evaluations.
- Collaborated with regulatory (PACE) agencies to ensure fleet compliance with safety regulations.
- Managed comprehensive maintenance schedules for diverse fleet of four paratransit platforms (Ford Transit 350HD, Ford Transit Connect, Chrysler Pacifica, Dodge Grand Caravan), ensuring optimal performance and reliability.
- Implemented vehicle tracking systems to ensure timely deliveries and improve overall productivity.
- Streamlined inventory management processes for spare parts, reducing waste and overstock.
- Maintained detailed records of all vehicles' service history, registration information, and relevant documentation.
VSC Warranty Manager
Portfolio Co.
01.2008 - 01.2023
- Servant leader who managed an inclusive, diverse team of varying skill levels within an office setting and remotely.
- Provided active feedback and coaching to team members, which included audits of random warranty claims and one-on-one mentoring.
- Actively created a remote training plan for new hires during Covid-19 and plans for ongoing training of established team members.
- Point of contact for escalated warranty claims for in-house legal, agents, customers, and other entities.
- Coordinated with other departments and leaders within the organization to develop business process improvements to improve cross functionality between teams and departments.
- Responsible for investigating possible fraudulent claims, interacted with the legal department when fraud was found.
- Directed policy and procedure to minimize exposure and risk of fraudulent claims on the front (ensuring applicable coverage) and on the back end (auditing of claim and invoice before payment).
- Developed a comprehensive plan to administrate multiple Original Equipment Manufacturer (OEM) warranty programs, which included part sourcing/dispatch, labor rates, warranty labor time, and roadside programs from conception to execution with multiple manufacturers.
Warranty Claim Adjuster
Dimension Service Corporation
06.2006 - 01.2007
- Responsible for accurate and expedient warranty claim adjudication.
- Sourced replacement parts to maintain cost effectiveness within company guidelines.
- Maintained call and claim quality according to established guidelines.
- Effectively worked with outside organizations to independently verify reported failures as needed based on policy.
Education
Associates of Applied Business - Accounting
Lorain County Community College
Elyria, OHBachelor of Business Administration - undefined
Hiram College
Hiram, OHSkills
- Warranty management
- Inventory control
- Cost reduction
- Customer relationship management
- Employee management
- Multitasking and organization
Certification
- ASE Certification (A1-8 - Master Technician, L1 - Automobile Advanced Engine Performance, L4 - Advanced Driver Assistance Systems)
- iCar Certfied ADAS Technician
Timeline
Fleet Manager
Beacon Mobility
06.2025 - Current
VSC Warranty Manager
Portfolio Co.
01.2008 - 01.2023
Warranty Claim Adjuster
Dimension Service Corporation
06.2006 - 01.2007
Bachelor of Business Administration - undefined
Hiram College
Associates of Applied Business - Accounting
Lorain County Community College