James Lawson

• Examined claims forms, contracts and other records to determine insurance coverage and legal obligation.
• Reviewed police reports, Engineering reports and Fire Department findings. Inspect physical property damage to determine Cause and Origin, and extent of damages
• Investigated and assessed damage to property and create property damage estimates based on on site inspection, measurements, materials review, current building codes and Industry standard building techniques. This was for structures, other structures, and personal property. Evaluation and placement for living arrangements during construction.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records. Attend legal depositions, court hearings, testify for findings, testify as expert witness (estimating systems), Help investigate fraud and arson. Represent Company for Subrogation or Mediation Hearings.
• Note: For Large Losses over $100,000 Normal territory was a 10 hour drive one way prior to company paid travel by Airline for more distant locations. Territory included Washington, Oregon, Northern California, Idaho, Montana, Wyoming, Colorado and Utah. Vacation fill in allowed me to work in Nevada, Arizona, and North Dakota. Held national license.

• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Evaluated insurance policies and analyzed damages to determine coverage.
• Answered customer questions regarding deductibles.
• Prepared summaries of damage, payments and policy coverage.
• Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
• Documented all investigation activity and presented reports to management.
• Answered questions posed by insured and attorneys.
• Negotiated Property settlement agreements to resolve disputes.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Substantiated legitimate claims and denied unjustified claims.
• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Investigated claims involving potential and suspected fraudulent activities.
• Maintained contact with claimants and attorneys to determine treatment status.
• Maintained claims data in proprietary systems.
• Analyzed information gathered by investigations to report findings and recommendations.
• Represented Contractor referral for Emergency and restoration services. Reviewed and negotiated all estimates for content and costs.
• Although Last position was as a Large loss adjuster, other specialties at different times included, Boats, RV's, Theft, and water damage.

• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Discussed financial options with clients and provided informed suggestions.
• Responded to customer questions and concerns or escalated to supervisor for resolution.
• Identified customer financial service needs to prepare proposals and sell services.

• Position was a special development for emergency relief staff. During times of excessive illness, vacations and branch robberies. Although most assignments were for Branch duties, I also worked the wire transfer room, Vault shipments, main counting house transfer station, teller duties, and consumer lending.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Discussed financial options with clients and provided informed suggestions.
• Responded to customer questions and concerns or escalated to supervisor for resolution.
• Identified customer financial service needs to prepare proposals and sell services.

• Verified paperwork accuracy and checked for completion prior to processing.
• Organized, reviewed and filed paperwork for secure recordkeeping.
• Greeted every guest with personable approach and provided knowledgeable service.
• Processed registrations with attention to compliance with operational policies and accredited transcript standards.

• Interacted with customers by phone, email or in-person to provide information.
• Provided clerical support to company employees by copying, faxing and filing documents.

• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Understood cooking techniques and fundamentals to maximize safe food handling.
• Prepared food items such as meats, poultry and fish for frying purposes.

• Supervised, directed, and maintained all mechanical repair work for dealership to include warranty, insurance, and customer repairs on all sizes and types of motorcycles, snowmobiles, chainsaws, outboards, go carts, and bicycles
• Repaired or modified motorcycle frame, enhancing durability and structural integrity.
• Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
• Dismantled and rebuilt engines to diagnose and repair problems.
• Performed maintenance on different categories and brands of motorcycles.

Worked mostly alone on Night shift for guest check in for lodge and cabins, Fuel station operation including propane, and Powerplant Diesel Generators that provided & sold residential power for a 25 mile area around lodge

Note, location in Santa Anna, Ca was a Kawasaki Dealer sponsored enrollment for Factory Mechanic Training for Motocross teams, new Dealerships Owners, and Dealer Mechanics staff. Stayed on in California until the Motorcycle season began in Fairbanks, AK

• Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
• Diagnosed problems with machinery by inspecting components, observing operations and running computer diagnostics.

• Replaced damaged, missing or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full aircraft and engine inspections to check for leaks, damage or other issues of concern.
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