Lakeshia Malone
ATHENS,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Whirlpool Call Center
Athens , AL
10.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Asset Protection Associate
Walmart
Athens , AL
01.2023 - 09.2023
- Monitored CCTV surveillance to detect suspicious activity.
- Executed safety protocols to protect the store's assets.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Conducted investigations related to inventory discrepancies and shrinkage control.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
- Established relationships with local law enforcement agencies as needed.
- Conducted regular security checks throughout the store to identify any areas of concern.
- Participated in weekly meetings with management teams to discuss loss prevention topics.
- Analyzed data from various sources such as CCTV footage, POS systems., in order to identify patterns of criminal activity.
- Reviewed CCTV footage to gather evidence of theft or misconduct.
Die Cast Machine Operator
Bocaratonprosthodontics
Tanner , AL
01.2022 - 01.2023
- Ensure all safety protocols are followed when operating machinery.
- Troubleshoot malfunctions in the die casting process if they occur.
- Adjust speed and pressure settings according to product specifications using control knobs or buttons on the machine panel.
- Examine finished products for defects such as misalignment, cracks or burrs.
- Perform preventative maintenance on machines such as lubricating moving parts or replacing worn components.
- Monitored production processes for compliance with safety regulations, environmental requirements, and operational standards.
- Maintained accurate records of process parameters, test results, and other relevant data in accordance with company policies.
- Conducted regular inspections of machinery components to ensure they were functioning properly.
- Trained new employees on safe work practices within the plant environment as well as machine operation techniques.
- Performed preventive maintenance activities on plant equipment such as lubrication, cleaning, filter changes.
Testing Proctor
Prometric
Huntsville , AL
05.2021 - 10.2021
- Verified and authenticated testing credentials of test takers.
- Maintained a secure environment for proctored exams by monitoring the testing room.
- Ensured that all test takers followed exam instructions, rules and regulations.
- Monitored student progress during examinations to ensure compliance with testing policies and procedures.
- Checked student identification documents before allowing them access to tests.
- Ran daily system checks on computers used for online testing purposes.
- Monitored student behavior throughout the duration of tests.
Paint Technician
Mazda Toyota
Huntsville , AL
03.2020 - 05.2021
- Prepared surfaces for painting by sanding, washing and cleaning with solvents.
- Mixed paint to desired color and texture using various tools and techniques.
- Applied primer, sealer, base coat and clear coat according to manufacturer's specifications.
- Performed quality control checks during each step of the painting process to ensure accuracy.
- Repaired defects in painted surfaces using putty, bondo, glazing compound.
- Operated spray guns for maximum efficiency while minimizing waste of materials.
- Cleaned up after job completion by disposing of hazardous materials in accordance with safety regulations.
- Maintained a safe working environment by following OSHA standards at all times.
Machine Operator
Steelcase
Athens , AL
05.2012 - 03.2020
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Troubleshoot malfunctions in equipment or processes.
- Load raw materials into machines according to specified measurements.
- Unload finished products from machines onto conveyors or other transport systems.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Operate robotic arms within a manufacturing environment.
- Monitored and observed production line to watch for pile-ups and jams.
Education
High School Diploma -
Athens High School
Athens 05-2011
Skills
- Data Entry
- Call Management
- Dispute Resolution
- Call escalation
- Shoplifter apprehension
- CCTV tracking
- Loss prevention experience
- Loss Prevention
- CCTV Monitoring
- Physical detention of suspects
- Report writing abilities
- Complaint Handling
- Key holder experience
- Microsoft Office expertise
- SAP
Timeline
Customer Service Representative
Whirlpool Call Center
10.2023 - 04.2024
Asset Protection Associate
Walmart
01.2023 - 09.2023
Die Cast Machine Operator
Bocaratonprosthodontics
01.2022 - 01.2023
Testing Proctor
Prometric
05.2021 - 10.2021
Paint Technician
Mazda Toyota
03.2020 - 05.2021
Machine Operator
Steelcase
05.2012 - 03.2020
High School Diploma -
Athens High School
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