JAMES L. BOWLES
Accredo Healthcare
Sherman,TX
10
years of professional experience
Customer Service Advocate experienced in enhancing patient experiences and streamlining medication ordering processes. Resolved complex issues through effective problem-solving and communication, contributing to improved customer satisfaction. Managed patient inquiries and orders for specialty medications while supporting team members in handling escalated calls.
Work History
Customer Service Advocate
9 Months- Utilized training knowledge, problem-solving skills, and team support to effectively address patient inquiries.
- Used the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively.
- Answered patient calls and placed orders for Specialty medications.
- Assisted numerous customers daily, ensuring a positive experience and high levels of satisfaction.
Customer Service Advocate
2 Years 6 Months- Answered pharmacy calls regarding third party billing inquiries.
- Assisted retail pharmacies by identifying and resolving issues promptly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Liaised between pharmacies and insurance plans or claims processors to address and resolve prescription issues.
- Log calls into a proprietary call management system for tracking and reporting purposes.
Marketing Representative
4 Years 3 Months- Generated sales appointments through timely delivery of product and technical information.
- Developed an understanding of product line and value chain.
- Provided detailed information on various products and services.
- Delivered comprehensive information on products and services to support customer decision-making.
Education
Associate of Applied Science
High School Diploma
Skills
Customer support
Call management systems
Escalation handling
Claims resolution
Prescription management
Medication support
Excel proficiency
Problem-solving expertise
Organizational skills
Attention to detail
Multitasking ability
Service excellence
Interpersonal communication
Active listening
Reliability
Problem solving
Timeline
Customer Service Advocate
Accredo Healthcare
11.2020 - 08.2021Read More
Customer Service Advocate
Dialog Direct
09.2017 - 03.2020Read More
Marketing Representative
Future Payment Technologies
01.2012 - 04.2016Read More
High-Tech Institute
Associate of Applied Science
03.1999Read More
Spring Hill High School
High School Diploma
12.1997Read More