James Leach
Westfield,NY
Summary
Motivated employee to take on increasing responsibility to enhance business operations. Offering years of experience and willingness to take on any function using resourceful and adaptable approach.
Overview
22
22
years of professional experience
Work History
Service Technician
Curtze food services
Erie, Pennsylvania
04.2023 - 02.2025
- Assisted with installation projects at both residential and commercial sites.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Inspected equipment for proper operation and safety hazards prior to use.
- Performed onsite repair of equipment at customer locations.
- Maintained accurate records of service calls, repairs, and parts used.
- Conducted preventive maintenance on a variety of machines and systems.
- Diagnosed problems and determined solutions for various customer issues.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Installed new systems according to manufacturer specifications.
- Provided technical support to customers over the phone and in person.
- Collaborated with team members to complete projects efficiently and effectively.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Troubleshot electrical circuits using schematics and diagrams.
- Repaired faulty components such as motors, pumps, valves, switches.
- Conducted service appointments to diagnose and fix problems.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Prepared job assignment reports and forms for accountability and traceability.
- Logged services performed in service ticket system.
- Reconditioned and repaired machine systems and components to return to operation.
- Traveled to customer locations to complete work for pre-set appointments.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Maintainer Operator (asst. Supervisor)
Better Baked Foods Inc.
Westfield, NY
02.2005 - 03.2023
- Oversaw team of 15 -25 personnel, including training and directing staff to maintain deployability and meet communications needs
- Submitted documentation and reports to upper management
- Recommended changes to policies and procedures to maximize team efficiency and productivity
- Revised work practices to improve efficiency, boost quality and meet production goals
- Coordinated with day shift supervisor to balance staffing as workloads changed
- Trained assembly finishers and evaluated quality of work
- Maintained safety records and accident reports for human resources
- Supported Supervisor by preparing production reports and collating quality documentation
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities
Relief Team Leader
Nestle Purina
Dunkirk , NY
09.2022 - 01.2023
- Ensured compliance with company policies and procedures by all members of the relief team.
- Collaborated with other departments to ensure smooth operation of customer service activities.
- Created detailed reports on customer service operations that were used to inform management decisions.
- Provided guidance, support, and training for new members of the relief team.
- Resolved conflicts between members of the relief team in a professional manner.
- Facilitated cross-functional communication between various departments within the organization.
- Maintained accurate records related to customer service activities, such as response times, issue resolution.
- Conducted weekly meetings with the relief team to review progress and discuss upcoming projects.
Infantryman
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
03.2003 - 06.2004
- Patrolled designated coverage areas and evaluated terrain for defensive use
- Responded to emergencies with speed, efficiency and knowledgeable assistance
Education
High School Diploma -
Westfield High School
Westfield, NY2002
Skills
- Employee Motivation and discipline
- Process improvements
- Training and mentoring
- Training and development
- Experienced forklift driver
- Safety team member
- Can use Microsoft Word and Excel
- Experienced mixer operator
- Experienced line attendant
- Team Leadership
- Quality Insurance
- HACCP and GMP trained
Timeline
Service Technician
Curtze food services
04.2023 - 02.2025
Relief Team Leader
Nestle Purina
09.2022 - 01.2023
Maintainer Operator (asst. Supervisor)
Better Baked Foods Inc.
02.2005 - 03.2023
Infantryman
United States Marine Corps
03.2003 - 06.2004
High School Diploma -
Westfield High School