JAMES LEE
Gaithersburg,MD
Summary
Dynamic Electrical Technician skilled in troubleshooting, overhauls, installations, adjustments and repairs on variety of electronic equipment. Was Licensed electrician in Maryland with over 14 years of experience in appliance service. Hardworking and well-versed in machine programming and electrical systems, as well as facility and production maintenance. Successful at applying electronics, electrical circuitry expertise to different practical issues. Skilled in investigating and diagnosing problems and completing root cause analysis. Understands technical information and devises forward-thinking effective solutions that help customers achieve operational and safety targets.
Overview
22
22
years of professional experience
Work History
Roofing Salesperson
MLM Home Improvment
12.2023 - Current
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
Xerox Analyst / Solutions Engineer
Nauticon Imaging Systems
01.2016 - 12.2023
- EFI Expert Certification
- Analyzed customer requirements and provided resolutions accordingly.
- Performed technical assessments and prepared documents as per customer specifications.
- Administered and collected all technical inputs and prepared presentations for validation solutions.
- Provided leadership, direction and strategic planning for business unit operations, labor management, business system demand management and business transformation.
- Led strategic planning and execution of user assistance documentation, product training and self-support for knowledge solutions.
IT Help Desk Support/ Construction Project Manager
Nauticon Imaging Systems
01.2011 - 01.2016
- Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
- Built relationships with engineering staff and coordinated with vendors and contractors to align timelines, phases and work to be performed across projects or shutdowns.
- Interpreted blueprints and plans and relayed information to team of workers.
- Prepared and submitted daily work-site reports, weekly invoices, payroll and overtime requirements.
- Customer Support Help Desk
- Firewall and router management
- Third party software management
- On Boarding New Clients
Electrical Field Service Technician
Kirby
01.2008 - 10.2011
- Managed projects effectively, ensuring timely completion of tasks and meeting all safety standards.
- Trained junior technicians on best practices, contributing to an overall increase in team efficiency and expertise.
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
Electrical Technician
TA Beach
06.2002 - 09.2007
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Coordinated closely with vendors to procure high-quality materials while meeting budget constraints.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
Education
GED -
Pearson VUE
UNITED STATES12.2015
Skills
- Project management
- Testing and debugging
- Technical understanding
- Project Estimation
- Lighting Systems
- Power Distribution
- Motor Controls
- Fiber Optic Cabling
- Electrical Panel Wiring
- Customer Service
- Sales Presentations
- Complex Problem-Solving
Timeline
Roofing Salesperson
MLM Home Improvment
12.2023 - Current
Xerox Analyst / Solutions Engineer
Nauticon Imaging Systems
01.2016 - 12.2023
IT Help Desk Support/ Construction Project Manager
Nauticon Imaging Systems
01.2011 - 01.2016
Electrical Field Service Technician
Kirby
01.2008 - 10.2011
Electrical Technician
TA Beach
06.2002 - 09.2007
GED -
Pearson VUE