James Letson
Winston-Salem,NC
Summary
Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Overview
15
15
years of professional experience
Work History
Area Sales Manager
Caffey Distributing
Greensboro, North Carolina
02.2015 - Current
- Developed pricing policies and negotiated contracts with customers.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Analyzed sales statistics to formulate policy and drive KPI benchmarks.
- Provide direct on-the-job training to sales consultants to ensure all personnel are properly trained and performing to standards.
- Conduct ride-withs regularly with Account Managers, Sales Consultants, and, with other personnel, such as merchandisers as needed or per company guidelines.
- Conduct annual performance reviews to communicate performance issues, achievements, and opportunities to employees.
- Handle any discipline or performance issues according to company policy, maintaining proper documentation.
- Conduct regular division meetings to communicate upcoming programs, events, issues, or opportunities.
- Work closely with retail managers to
- Work with personnel regarding the implementation of changes in procedures and systems.
- Ensure compliance with training guidelines and requirements.
- Collaborate with store personnel to strategically secure additional displays and introduce new products. Establish and maintain strong relationships with buyers and decision-makers to ensure priority placement and optimal visibility for our products.
Grocery Manager
Walmart
Mebane, North Carolina
01.2012 - 01.2015
- Resolved customer complaints in a courteous and professional manner.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed staff of 10 grocery clerks, ensuring that duties were completed in a timely manner.
- Oversee daily operations to ensure efficient functioning of the grocery store.
- Manage inventory by monitoring stock levels, placing orders, and minimizing waste.
- Supervise and train staff, ensuring team members deliver excellent customer service and follow store policies.
- Develop work schedules to maintain adequate staffing and optimize productivity.
- Ensure compliance with health, safety, and food handling regulations.
- Monitor sales and profitability, analyze sales reports, and implement strategies to achieve targets.
- Maintain store presentation, ensuring shelves are stocked, clean, and organized.
- Resolve customer issues, addressing complaints and ensuring satisfaction.
- Collaborate with vendors to negotiate pricing, promotions, and delivery schedules.
- Implement marketing and promotional activities to increase sales and customer engagement.
Store Manager
Little Caesars Pizza
North Syracuse , NY
02.2010 - 12.2011
- Supervise daily operations to ensure smooth and efficient store performance.
- Hire, train, and manage staff, fostering a positive and productive work environment.
- Monitor inventory and supplies, ensuring timely ordering and minimizing waste.
- Manage scheduling to maintain adequate coverage during peak hours.
- Ensure food quality and consistency, adhering to company standards and health regulations.
- Handle customer complaints and resolve issues to maintain satisfaction and loyalty.
- Oversee financial performance, including sales, budgeting, and cost control.
- Implement marketing promotions, driving sales and customer engagement.
- Maintain cleanliness and safety standards, ensuring compliance with local health codes.
- Lead by example in providing excellent customer service and supporting team members.
Education
High School Diploma -
Nottingham High School
Syracuse, NY06-2006
Skills
- Territory and account management
- Building and maintaining client relationships
- Strategic sales planning and execution
- Team leadership and coaching
- Conflict resolution and problem solving
Timeline
Area Sales Manager
Caffey Distributing
02.2015 - Current
Grocery Manager
Walmart
01.2012 - 01.2015
Store Manager
Little Caesars Pizza
02.2010 - 12.2011
High School Diploma -
Nottingham High School