James Levesque
Goffstown,NH
Summary
A common responsibility between the jobs below is that each require a high level of attention to detail and all positions demand excellent customer service. As a real estate wholesaler, daily cold calls help create relationships between property buyers and sellers. Conducting market research and evaluations of hard to sell properties assist to determine whether the property is a solid investment. Paying attention to the details is a key factor in providing excellent customer service, regardless of the business.
Delivery drivers must ensure the order being delivered is correct and the delivery was made timely to achieve excellent customer satisfaction. To demonstrate a leadership vision, manager trainees make recommendations on how to improve operations and the efficiency of all drivers. During this time, it was recommended to the manager that drivers take more than one delivery at a time if the locations were within the same area. As a freight handler at Walmart, the fast-paced environment did not allow for errors or mistakes as it could lead to serious injuries or death. It was essential to learn how to handle freight in a safe and correct manner, including paying attention to details by loading, unloading, order filling, packing and processing freight in a very fast-paced environment with the expectation that the process was completed in an accurate and timely manner. Maintaining a safe work environment and ensuring company policies and procedures are being followed, in addition to complying with state regulations related to workplace safety and the rules of the road increased productivity and ensured goals were met.
Overview
4
4
years of professional experience
Work History
Real Estate Wholesaler
Sole Proprietorship -
01.2024 - Current
A real estate wholesaler is responsible to:
- Make over 100-300 cold calls a day.
- Create lasting relationships between property buyers and sellers.
- Conduct research on hard to sell properties.
- Conduct market analysis to determine whether the property is a good investment.
- Offer friendly, professional service by developing relationships with sellers and potential buyers,
- Negotiate terms and conditions to make offers on properties.
- Provide excellent customer service by paying attention to wants and needs of buyers and sellers
- Expanded customer base through targeted marketing strategies and viewing industry training seminars
Delivery Driver
Domino’s Pizza
03.2022 - 08.2023
As a manager trainee at Dominos, the following skills and responsibilities were learned:
- Store Operations
- Point-of-Sale system
- Budgeting
- Quality Control
- Inventory control
- Costs control and cash control
- Sanitation
- Managing employees
- Covering for delivery drivers as needed
- Maintaining a delivery satisfaction level of 90%
- Making recommendations for operational improvements by suggesting that drivers should take more than one order at a time when going to the same geographical area.
Freight Handler
Walmart Distribution Center
11.2021 - 01.2022
The role of a freight handler is critical in providing customers with an exceptional experience. Freight handlers are responsible to:
- Handle freight in safe and correct manner.
- Pay attention to details.
- Load, unload, fill orders, pack, and process freight in a very fast-paced environment.
- Complete 100 orders per hour and maintain 80% compliance for accuracy.
- Quickly think about ways to achieve accuracy and efficiency while complying with company policies and procedures.
- Comply with state regulations related to workplace safety.
Delivery Driver
Golden Acres Pizza Market
06.2020 - 05.2021
The responsibility of a pizza delivery person is to:
- Check orders before delivery to ensure that correct products have been made and that charges are accurate.
- Read maps, follow oral, and written instructions and used GPS technology to make deliveries.
- Complete on-time deliveries by choosing best and most efficient routes
- Improve customer satisfaction by ensuring accurate deliveries of products.
- Managing cash and card payments upon delivery as needed.
- Adhere to road and traffic regulations.
- Anticipate and responding to customers' questions and complaints.
Education
High School Diploma -
Goffstown High School
Goffstown, NH06.2021
Skills
- Problem-solving abilities
- Customer Relations
- Money handling abilities
- Call Management
- Building rapport
- Quality Control
- Cleaning and sanitation
- Attention to Detail
- Safe Food Handling
- Cash Register Operation
- Valid Driver's License
- Time Management
- Safe Food Handling
- Cash Register Operation
- Valid Driver's License
- Time Management
Coursework
- CAD
- Accounting
- Chemistry
- Music Production
- Intro to Robotics
Leadership Experience
I am responsible, self-motivated, and I like to lead by example. I believe that actions speak louder than words. I enjoy working hard and making suggestions on how processes can be improved so that the highest level of customer satisfaction is achieved. Shortly after being hired at Dominos, I was given the responsibility to train new employees/other drivers on how to use the Dominos Delivery System, and how to troubleshoot problems with deliveries if they should happen. I was trained on how to account for funds at the end of each shift, prepare inventory reports to ensure the store had enough product to conduct business, and I assisted in training new employees. I was also trusted to close the business at the end of the night, ensuring the kitchen was fully cleaned and prepared for the next shift to begin their workday.
Roles And Responsibilities
A common responsibility between each of my previous jobs is that they all required a high level of attention to detail. As a real estate wholesaler, I make daily cold calls and create relationships between property buyers and sellers. I conduct research and evaluations of hard to sell properties and determine whether the property is a good investment. I offer a friendly, professional service by developing a relationship with sellers and potential buyers, I negotiate the terms of the deal and make offers on properties. Paying attention to the details, or the wants and needs of those customers I serve is a key factor in providing excellent customer service.
As a delivery driver, I ensured that the order being delivered was correct and that the delivery was made timely to achieve excellent customer satisfaction. To improve efficiency of all drivers, I recommended to the manager that drivers take more than one delivery at a time if they were within a similar geographical area. As a freight handler at Walmart, my role was critical in providing customers with the products they expect, which required me to learn how to handle freight in a safe and correct manner, including paying attention to details by loading, unloading, order filling, packing and processing freight in a very fast-paced environment with the expectation that the process was completed in an accurate and timely manner. During my time at these fast-paced jobs, I learned how to quickly think on my feet about ways to do my job accurately and efficiently while complying with company policies and procedures, as well as complying with state regulations related to workplace safety and the rules of the road.
References
Available upon request.
Communication Skills
I have experience in effectively communicating with my bosses and the customers’ I have served. As a delivery driver, I was responsible to effectively communicate with other drivers to ensure all orders were delivered timely and that all shifts were covered. I was required to communicate with customers about their preferred delivery method before, during and after the Covid pandemic, as the method of delivery changed as many customers opted for contact-free delivery. I would receive written instruction on the customer’s preferred delivery method and adjust how I delivered customer orders. Some orders required phone communication to clarify delivery instructions when the written instructions were not made clear. I can effectively use both written and oral communication skills to conduct my day-to-day business and I am comfortable asking questions if I am unsure how to proceed if instruction is not clear. I have used the training I received in the food and retail industry to establish myself as a real estate wholesaler, where I am able to effectively communicate with realtors, property managers, and individuals looking to buy and sell their homes directly. Maintaining a clear line of communication is essential in any line of business.
Timeline
Real Estate Wholesaler
Sole Proprietorship -
01.2024 - Current
Delivery Driver
Domino’s Pizza
03.2022 - 08.2023
Freight Handler
Walmart Distribution Center
11.2021 - 01.2022
Delivery Driver
Golden Acres Pizza Market
06.2020 - 05.2021
High School Diploma -
Goffstown High School
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