Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Military Service
Generic

JAMES LOGAN

Manson

Summary

Dedicated and detail-oriented Computer Networking professional with a strong foundation in IT infrastructure, hardware troubleshooting, and data center operations. Skilled in deploying, maintaining, and decommissioning IT equipment with a focus on efficiency and adherence to security protocols. Experienced in diagnosing and resolving technical issues using methodical troubleshooting and following established procedures. Proven ability to work collaboratively in team environments to ensure the reliability, security, and performance of critical systems. Motivated to contribute technical expertise and a passion for problem-solving. Authorized to work in the US for any employer.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Solutions Management Group
07.2025 - Current
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Collaborated with internal partners to effectively resolve user incident or service request issues.

IT Support Specialist (Intern)

UnityPoint-Fort Dodge, IA
01.2024 - 01.2025
  • Managed a daily influx of support tickets, ensuring timely resolution and high user satisfaction
  • Assisted in staff training and mentoring initiatives to onboard new employees
  • Coordinated with network team to enhance IT systems and troubleshoot networking issues
  • Manage and coordinating with other IT staff to complete projects in a timely manner
  • Image and reset end-user devices in accordance with the need of departments

Team Leader

United States Marine Corps-Camp Pendleton, CA
12.2016 - 12.2020
  • Trained and instructed subordinates and supporting units on weapon handling and safety
  • Acquired a substantial amount of physical security skills
  • Developed and led training programs/operations in preparation for combat
  • Trained in the use of tear gas, OC spray
  • Led fire team during situational training exercises

Processing Technician

Octapharma-Council Bluffs, IA
09.2016 - 12.2016
  • Maintained detailed records of test results by entering data and patient information into a computer
  • Received, handled, stored, inventoried and performed QA on specimen samples
  • Handle processing for over 5,000 plasma units monthly, ensuring seamless operation and compliance
  • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
  • Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs

Education

AAS - Computer Networking Technology

Iowa Central Community College
Fort Dodge, IA
05-2025

Skills

  • VMWare
  • Cisco Networking Problem Solving
  • Operating systems
  • TCP/IP
  • Cisco Networking
  • Active Directory
  • Time management
  • DNS
  • End-User Support
  • Microsoft Windows Server
  • Remote Access VPN
  • DHCP
  • Documentation
  • Technical support
  • Ticketing systems
  • Hardware troubleshooting
  • Account management
  • Remote support

Accomplishments

CompTIA A+

Certification

CompTIA A+

Timeline

Service Desk Analyst

Solutions Management Group
07.2025 - Current

IT Support Specialist (Intern)

UnityPoint-Fort Dodge, IA
01.2024 - 01.2025

Team Leader

United States Marine Corps-Camp Pendleton, CA
12.2016 - 12.2020

Processing Technician

Octapharma-Council Bluffs, IA
09.2016 - 12.2016

AAS - Computer Networking Technology

Iowa Central Community College

Military Service

  • Branch: United States Marine Corps
  • Service Country: United States
  • Rank: Corporal
  • December 2016 to December 2020

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