Nathan Yarling
Clairton,PA
Summary
Technology-inclined professional with years of experience in management, help desk support, and customer service forming the optimal candidate for a customer facing support role. Skilled in providing network and software support to users, as well as developing and implementing technical solutions. Proficient in analyzing system performance and security to drive optimal user experience. Dedicates free time to learning new applications and providing tech support to both new and experienced computer users. Eager to expand skill set and embrace new challenges in a professional environment.
Overview
9
9
years of professional experience
Work History
Service Desk Analyst
Bell Techlogix
04.2023 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
PC Technician
Robert Half
02.2023 - 04.2023
- Company Overview: www.roberthalf.com
- Worked to set up testing stations from box to finish for students to take assessments
- Troubleshoot issues that would arise
- Communicated with testers and other staff to organize the site
- Www.roberthalf.com
General Manager
HotBox Pizza
12.2021 - 01.2023
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, and schedules.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Papa John's
01.2019 - 11.2021
- Assistant manager of extremely busy store in an urban center
- Learned to handle emergencies and large influxes of customers calmly and in a timely manner
- In charge of handling all customer complaints for store
- Responsible for overseeing staff and mitigating scheduling conflicts
TSA - Truck Service Adviser
TravelCenters of America
01.2016 - 11.2018
- Communicated with companies to authorize work on fleet trucks
- Effectively sourced parts and managed the scheduling of deliveries
- Communicated time frames to drivers and companies in a timely manner
- Navigated Linux based POS proficiently
Education
GED -
A L Brown High School
Skills
- Microsoft Windows Server
- Computer Networking
- Linux
- Troubleshooting
- Network Monitoring
- SQL
- Remote Access Software
- Network Installation
- Active Directory
- VPN
- VMWare
- Customer service
- Virtualization
- Operating Systems
- Proxmox
- Docker
Homelab, PC Gaming, Hiking,
I have a homelab that I am usually tinkering with if I am home. I have Active Directory set up on my VM server for all devices and network applications within my household and am regularly experimenting with new windows and open source applications to deploy.
Timeline
Service Desk Analyst
Bell Techlogix
04.2023 - Current
PC Technician
Robert Half
02.2023 - 04.2023
General Manager
HotBox Pizza
12.2021 - 01.2023
Assistant Manager
Papa John's
01.2019 - 11.2021
TSA - Truck Service Adviser
TravelCenters of America
01.2016 - 11.2018
GED -
A L Brown High School
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