James Long

• Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.

• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

• Successfully launched and marketed new menu items

Thorough knowledge of wine and spirits including recipes.

Managed high volumes of patrons with minimal to no error in accuracy, timeliness and proficiency.

Familiar with all aspects of restaurant management.

Expert in customer satisfaction.

Take pleasure in building rapport with others.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
• Trained and guided team members to maintain high productivity and performance metrics
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions

• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
• Followed all safety requirements for alcohol service and kept lists of available ride services for inebriated customers
• Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner
• Motivated and disciplined employees according to established requirements
• Kept facility compliant with health codes, sanitation requirements and license regulations
• Developed unique events and special promotions to drive sales
• Processed orders on a computerized Point of Sale system
• Developed new signature cocktails to support bar marketing brand and increase profits
• Generated higher ticket averages by training employees on suggestive up-selling techniques
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy

Maintained and established new business for a growing company.

Created and aided in distribution of new products.

Served as part of the front of the house operations team.

Managed a multitude of customers needs.  

Helped to create new ideas for increased revenues.  

Improved on current customer relations.

BAG ROOM ATTENDANT:

Performs opening procedure for the Bag Room & Cart barn.

Cleans golf clubs and carts daily and performs light mechanical work on carts.

Sets up for daily member play, regular tee times, groups & outings.

DRIVING RANGE ATTENDANT:

Sets up daily hitting line on the driving range and places clean golf balls on the range and chipping grounds.

Operates the tractor to pick up golf balls and uses the golf ball washer to clean golf balls.

Maintains the cleanliness of the golf courseSkills/Requirements• Available to work a flexible schedule.

Knowledge of the game of golf required; country club/golf experience preferred.

Must have valid drivers license and meet Club’s standards of insurability.

Posses a friendly and outgoing demeanor, and a professional appearance.

Must be a team player with strong customer service skills.