James Louie
Kaneohe
Summary
Dynamic Asset Recovery Representative with over 20 years of experience in supply chain management. Skilled in problem-solving and network development, successfully established a recovery network that enhanced operational efficiency across Hawaii. Also brings over 20 years of sales experience in Hawaii's grocery retail industry, in both driver and direct broker sales.
Overview
41
41
years of professional experience
Work History
Asset Recovery Representative
CHEP USA
Honolulu
10.2003 - 01.2026
- In 2003, I was hired by CHEP USA as its first and only full-time employee in Hawaii.
- I was responsible for establishing the awareness and ownership rights of our equipment pooling program with businesses receiving or using our proprietary pallets throughout the Hawaii supply chain.
- Developed the recovery and transportation network to get our leased equipment back from businesses on all islands, into our service center on the Island of Oahu, by contracting local trucking and recycling companies.
- Maintained a steady flow-through of our reported assets into Hawaii and back into our pallet pool, through efforts by my statewide recovery network.
- Managed the daily business of our Hawaii operations through cross-functional collaboration with various departments within CHEP.
- Provided face-to-face support for those departments that did not have a person based in Hawaii to address any customer issues at the local level.
- Utilized data management systems for effective tracking of our assets.
- Investigated suspicious activity involving the unauthorized use or possession of our assets by businesses or individuals.
- Worked with both contracted and non-contracted businesses on the proper use and misuse of our assets.
- Addressed all issues, hard or soft, head-on.
- Always did what was best for the company, while keeping our customers informed and happy!
Sales & Marketing Representative
Cox Broadcasting
Honolulu
11.2001 - 11.2002
- I worked in radio sales and marketing for "Hawaiian 105 KINE." The station's genre was contemporary Hawaiian music, and it was one of several stations under the Cox Broadcasting Group in Hawaii.
- Generated leads through cold-calling, networking events, and digital campaigns.
- Listened to customer needs to identify, create, and promote an effective media campaign for their goods and services.
- Organized sponsored events, featuring local music entertainment and showcasing products and services by our clients.
Account & Retail Sales Manager
Dodge, Tanaka & Dodge Inc.
Honolulu
12.1984 - 08.2001
- Started off selling both grocery and household products as a manufacturer representative for this local food broker.
- Sold products for such manufacturers as the Campbell's Soup Company, James River Corporation, Alpo Pet Foods, Union Carbide, Pillsbury, Lehn & Fink, and Ortho Pharmaceuticals, to name a few of the many represented by our brokerage.
- I was responsible for servicing all business activities on the islands of Hawaii and Maui. Also called on the buying office for Star Super Markets, and all Longs Drug Stores on the Island of Oahu.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed and coordinated products, services and sales activities.
- As the Retail Sales Manager, I managed a team of sales and merchandising associates, ensuring high levels of customer service and sales performance.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Reviewed store policies and made changes to streamline operations and increase productivity.
- Established relationships with vendors, suppliers, and other partners.
Education
High School Diploma -
Hilo High School
Hilo, HI06-1979
Skills
- Multitasking
- Organizational skills
- Teamwork
- Customer service
- Attention to detail
- Effective communication
- Relationship building
- External investigations
- Internal investigations
- Problem-solving abilities
- Supply chain coordination
- Customer relationship management
- Network development
- Store auditing
- Retail sales strategy
- Teamwork and collaboration
- Vendor management
References
References available upon request.
Timeline
Asset Recovery Representative
CHEP USA
10.2003 - 01.2026
Sales & Marketing Representative
Cox Broadcasting
11.2001 - 11.2002
Account & Retail Sales Manager
Dodge, Tanaka & Dodge Inc.
12.1984 - 08.2001
High School Diploma -
Hilo High School