Ordering parts and receive into inventory and provide a monthly inventory record and KPI's for company expenses.
Scheduling work for Tech(s) and assigning task to complete for 1st and 2nd shift(s).
Providing weekly meetings to discuss area(s) to improve teamwork or etc.
Providing corporate with all invoices and holding file(s) for record.
Maintaining a complete DOT file for all tractor(s) and trailer(s).
Providing email(s) to dispatch for repair(s) or out of service equipment.
Providing On Call Assistance for driver(s) and sending out 3rd party vendors to assist with repair(s) over the road.
Welding and or Torching
Forklift Certified
CFC 608 and 609 Certified
Valid Medical Card
Branch Service Manager
Penske Truck Leasing Co L.P.
San Antonio, TX
11.2016 - 03.2020
Processing Invoices, Approving Repair Orders, Ordering Parts & Receiving, Performing Shift Huddles, Providing Customers with ETA to when equipment will be ready, Scheduling work for Tech's for their shift
Reefer Tech / CSC Customer Service Coordinator
Thermo King of Sioux Falls
Sioux Falls, SD
04.2014 - 04.2015
Repairing Reefer units, Using software to bill customer(s) for repairs and service calls as needed, providing superior customer service to all customer(s) with issues and resolving them in a timely manner
Accomplishments
Being promoted to Lead Reefer Tech, and getting more involved with billing and as a asset to the company
Skills Used
Excellent Customer Service, Proper Time Arrivals, Excellent Call out experience
Tech II / Service Advisor
RYDER SYSTEM INC
San Antonio, TX
11.2007 - 11.2013
Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.
Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists.
Clean or lubricate shafts, bearings, gears, or other parts of machinery.
Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment.
Record type and cost of maintenance or repair work.
Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms.
Dismantle devices to access and remove defective parts, using hoists, cranes, hand tools, and power tools.
Operate cutting torches or welding equipment to cut or join metal parts.
Align and balance new equipment after installation.
Train and manage maintenance personnel and subcontractors.
Provide Customer Satisfaction to customers buying units from the UTC (Used Truck Center) and providing the correct reports to be completed at the end of the month
Checking units at the UTC to provide if any repair(s) need completed before customer(s) buy the equipment
Education
High School Diploma - Math, English, Science
Turkey Run High School
Marshall, IN
05.2003
Skills
Utilized Microsoft Office suite to enhance productivity and streamline workflows over four years
Executed comprehensive diesel engine repair and maintenance operations, ensuring optimal performance and reliability
Executed comprehensive mechanical repairs and maintenance with over 10 years of expertise
Executed comprehensive brake repair services, ensuring vehicle safety and performance
Executed comprehensive equipment repair and maintenance strategies to ensure operational efficiency
Assisted in welding tasks to support project completion Collaborated with team members to maintain safety standards Contributed to quality control by inspecting welds for defects
Oversaw suspension systems for over a decade, ensuring optimal performance and reliability
Certification
EPA 609
June 2009 to Present
EPA Section 609 Certification
Additional Information
I was a tech II for 5 yrs and 3 months after being promoted to Service Advisor back in June 2013.
I am in charge of maintenance being preformed and notify customers of the repairs of their sold unit to them for a warranty claim, I have also helped employees here as well as training them how to remove injectors and setting the overhead on Series 60 engines
3945 W Jett Rd San Antonio, , Texas, , 78264 United States 210-385-2512 Cell 210-503-5882 Home jlovett364@gmail.com