James Lyness

• Completed training on CVS store policies and procedures to ensure compliance and operational efficiency.
• Transitioned from role to address personal matters.
• Supervised daily operations and team performance in a high-volume retail environment.
• Trained new employees on store policies, procedures, and customer service standards.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Recruited, trained, and supervised new employees to enhance team capability.
• Developed weekly work schedules for store personnel to ensure adequate coverage.
• Managed product levels and inventory controls, organized backroom for efficient ordering and stock rotation.
• Updated and maintained store signage and displays.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained employee productivity by effectively coordinating tasks to fulfill business and customer needs.
• Implemented company policies and regulations, fostering a compliant work environment.
• Executed store opening and closing procedures, ensuring accurate till balances.

Provided customized entertainment services for diverse client events, enhancing guest experiences.

• Curated playlists to match diverse crowd preferences at various events.
• Operated sound equipment and ensured optimal audio quality during performances.
• Collaborated with event planners to customize music selections for specific themes.

• Managed team of 15, coaching employees to achieve client-driven goals.
• Oversaw Quality Assurance department and led training team initiatives.
• Oversaw daily operations to ensure compliance with company standards.
• Managed team performance through regular feedback and coaching sessions.
• Developed training programs for new staff to enhance skill sets.