LaToya Carter
Dunwoody,GA
Summary
Dynamic and results-driven professional with extensive experience at Starbucks and Five Guys. Proven expertise in personnel development and operational budgeting, enhancing customer satisfaction through effective conflict resolution and quality assurance. Skilled in retail inventory management, ensuring efficient store operations while fostering a motivated team environment.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Assistant General Manager
Five Guys
08.2020 - 06.2021
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Recreational Managment
Eastern Washington University
Cheney, WABachelor of Science - Information Technology/ Cyber Security
Arizona State University
Tempe, AZ06-2027
Skills
- Personnel development
- Hourly shift management
- Operational budgeting
- Retail inventory management
- Accurate cash handling
- Store displays
- Customer relations
- Store operations
Timeline
Shift Supervisor
Starbucks
02.2022 - Current
Assistant General Manager
Five Guys
08.2020 - 06.2021
Bachelor of Science - Recreational Managment
Eastern Washington University
Bachelor of Science - Information Technology/ Cyber Security
Arizona State University